Javier Buscato Email & Phone Number

Metro Manila, Philippines

National Capital Region, Philippines

• Inbound customer enquiries at volume - acting as a central point of contact for our patientsboth via live chat and/or messaging.
• Identifying the patient's needs - clarifying information, assisting with requests for resources aswell as assisting them in taking the appropriate next steps, including escalation to the clinicalteam when required.
• Complaint resolution/customer retention - displaying an empathetic and solution-centricattitude with a significant focus on patient success.
• Maintaining patient satisfaction at the core of every decision and behaviour.
• Coordination between our internal clinical and operations teams, external pharmacies, clinics,suppliers and other key stakeholders.
• Maintaining accurate patient information within interconnected database systems.

Philippines

• Participant Satisfaction – first point of contact for incentive program participants
• Excellent Customer Service to ensure the participant values the program to drive loyalty for our clients.
• Communicate pertinent redemption information to participants upon request.
• Data Entry – assists in maintaining the participant database by entering and/or approving program-related claim forms resulting in awards for designated participants
• Communication Campaign Support – contribute to an incentive program’s success by contacting participants according to campaign guidelines to encourage program participation
• Internal Support – works on or assists in other activities to support team/company objectives

• Answer all calls in a prompt manner.
• Answer Live Chats and reply to customers in a timely manner.
• Answer all tickets (emails) in a timely manner.
• Other tasks as assigned.
• Working in transition as pioneer staff.
• Exporting Customer Data for weekly forecast report.

NCR - National Capital Region, Philippines

• Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc.
• Conducted phone interviews to pre-screen candidates, verified their qualifications, availability and compensation requirements; documented these interviews
• Set up interviews between candidates and hiring managers
• Was involved in recruiting passive candidates, through phone calls, emails and general relationship-building.
• Made recommendations on additional candidate pools and recruiting techniques, after evaluating market conditionsImplementation Support Representative
• Updates user job titles.

NCR - National Capital Region, Philippines

• Managed a team with 14-18 agents.
• Developed strategies to promote the team’s adherence to company regulations and performance goals.
• Evaluated the team members thru call listening and one on one coaching session.
• Coordinated with other Team Lead to update the employees on best practices and expectations.
• Sent hourly Absenteeism and AHT Report to the client.
• Provided instructions and guidance to a group of individuals.

NCR - National Capital Region, Philippines

• Answered inbound customer service for airline reservation and rebooking of flights.

NCR - National Capital Region, Philippines

• Filed exhibits, appeals and other legal documents with the court or opposing counsel.
• Answered phone calls and scheduling meeting clients, lawyers and managers of the company and sister companies.
• Gathered legal documents for attorney review and case preparation.
• Drafted correspondence and legal documents, such as company contracts or client contracts.
• Helped lawyers prepare for hearings, trials and corporate meetings.
• Created and submitted Employment Report to Department of Labor and Employment.

NCR - National Capital Region, Philippines

• Encoded reports from the other sites of the company using MS Excel and MS Word.

NCR - National Capital Region, Philippines

• Encoded text from Image format thru Word using MS Offices and OCR.