Javier Buscato Email & Phone Number

Metro Manila, Philippines

National Capital Region, Philippines

•Inbound customer enquiries at volume - acting as a central point of contact for our patientsboth via live chat and/or messaging.•Identifying the patient's needs - clarifying information, assisting with requests for resources aswell as assisting them in taking the appropriate next steps, including escalation to the clinicalteam when required.•Complaint resolution/customer retention - displaying an empathetic and solution-centricattitude with a significant focus on patient success.•Maintaining patient satisfaction at the core of every decision and behaviour.•Coordination between our internal clinical and operations teams, external pharmacies, clinics,suppliers and other key stakeholders.•Maintaining accurate patient information within interconnected database systems.•Identifying and escalating priority issues affecting service delivery and patient digital journey.•Administrative tasks both clinical and operational in nature - attending to document andprocess management as required with attention to detail and a high level of organisation.

Philippines

• Participant Satisfaction – first point of contact for incentive program participants• Excellent Customer Service to ensure the participant values the program to drive loyalty for our clients.• Communicate pertinent redemption information to participants upon request.• Data Entry – assists in maintaining the participant database by entering and/or approving program-related claim forms resulting in awards for designated participants• Communication Campaign Support – contribute to an incentive program’s success by contacting participants according to campaign guidelines to encourage program participation• Internal Support – works on or assists in other activities to support team/company objectives• Manage multiple email inboxes and help desk tickets• Respond to inquiries based on established Service Level Agreements between clients• Escalate order issues or program questions to manager• Performs other duties and responsibilities as required by supervisor or business

• Answer all calls in a prompt manner. • Answer Live Chats and reply to customers in a timely manner. • Answer all tickets (emails) in a timely manner. • Other tasks as assigned. • Working in transition as pioneer staff.• Exporting Customer Data for weekly forecast report.• Managed customer's account for Rewards Program.

Ncr - National Capital Region, Philippines

• Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc.• Conducted phone interviews to pre-screen candidates, verified their qualifications, availability and compensation requirements; documented these interviews• Set up interviews between candidates and hiring managers • Was involved in recruiting passive candidates, through phone calls, emails and general relationship-building. • Made recommendations on additional candidate pools and recruiting techniques, after evaluating market conditionsImplementation Support Representative• Updates user job titles.• Managed employee credentials.• Responsible for assigning the rights and accesses of specific users.• Responsible for creating accounts, activating and inactivating new users.

Ncr - National Capital Region, Philippines

• Managed a team with 14-18 agents.• Developed strategies to promote the team’s adherence to company regulations and performance goals.• Evaluated the team members thru call listening and one on one coaching session.• Coordinated with other Team Lead to update the employees on best practices and expectations.• Sent hourly Absenteeism and AHT Report to the client.• Provided instructions and guidance to a group of individuals.

Ncr - National Capital Region, Philippines

• Answered inbound customer service for airline reservation and rebooking of flights.

Ncr - National Capital Region, Philippines

• Filed exhibits, appeals and other legal documents with the court or opposing counsel.• Answered phone calls and scheduling meeting clients, lawyers and managers of the company and sister companies.• Gathered legal documents for attorney review and case preparation.• Drafted correspondence and legal documents, such as company contracts or client contracts.• Helped lawyers prepare for hearings, trials and corporate meetings.• Created and submitted Employment Report to Department of Labor and Employment.

Ncr - National Capital Region, Philippines

• Encoded reports from the other sites of the company using MS Excel and MS Word.

Ncr - National Capital Region, Philippines

• Encoded text from Image format thru Word using MS Offices and OCR.