Technical Account Manager
CurrentTAM role focuses on customer service performance through continuous improvement (events, documentation, backup....). TAM role promotes the reputation of the company through the pursuit of operational excellence. TAM daily day assists in the achievement of project objectives based on the defined scope, being knowledgeable of the defined scopes. As TAM I Collaborate in the investigations and follow-up of technical issues related to the project and interacts with the client to facilitate understanding by seeking a partnership relationship. TAM manages the technical relationship with the customer related to projects and services operation (projects, general service questions, support tickets, etc.). Supports internal technical teams, customer teams and other vendors involved in the project. And always I support to the groups involved in the service.