Managing Director supporting business strategy, planning and execution across account segments, portfolios and teams.

Medallia is the pioneer and market leader in Experience Management.Customers build the best products.Employees build the best companies.Together we build the best brands.Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment.

Liaison , from corporate IT and acting as head of business architecture, with digitalization leaders to assist in realization of DX (digitization & digitalization) initiatives from inception to prototyping while ensuring the Proof of Concepts are adequately designed to facilitate scaling and roll out into production. Member of the Start4Big evaluation committee and partner of innovation during lab design and testing.

Our unit is an IT cross area that drives and support the implementation of corporate customer & third party engagement platforms. As part of the Digital transformation strategy, I have the pleasure to lead a strong team that is achieving several initiatives (Web Portals, Corporate Mobility, Advanced Collections and Recoveries) focused on productivity and efficiency improvement and supporting the distribution and retail business in Europe and LATAM.

Within the IT platform department at Gas Natural Fenosa, responsible for the strategy and deployment of C&R solutions throughout the group.

Senior Project Manager and Team Leader providing first line management support and guidance to EMEA team members.

Project Manager in the Delivery Management Practice within FICO Professional Services.Who is FICO (formerly Fair Isaac Corporation)?FICO is the leader in Decision Management - transforming business by making every decision count. With our software solutions, our clients use the power of predictive analytics to take greater control over every business decision they make.

Driving flawless execution on deployment projects throughout EMEA with the following key areas of responsibility:· Proposal Support - support Presales in development of project, resource and risk plan for proposals as well as SOW definition. · Project Governance - oversight and PM of P&L, risk, resources and scope management. · Financial & Operation Management - governance of all cost and revenue on projects. · Leadership of TBU Integration Leads · Mgmt of trials in new tech (WiMAX, VoIP, Femtocell, IPTV/GPON, LTE and OSS/BSS). · Contract Management - ensure a ‘commitment culture’ on deliverables. · Operation Readiness - HO of project to relevant support team with all the criteria required for revenue recognition. · PjM Competency and Mentoring · PQM - key focus on all Quality initiatives and value add processes. · Resource management for optimal efficiency and flexibility · Increase GM at project level through efficiency and low cost deployment model.

Functions:To manage critical customer issues resolution to closure. This involves the development and implementation of solutions to electrical, mechanical or software related issues of IP Core products.To manage people, tasks and capital budgets. To coordinate efforts to successful closure and to increase customer satisfaction goals, corporate profitability and sales goals.To interact with high levels of company management, suppliers and customers as well as team members. To promote collaborative decision-making and coaching, evaluating risks objectively and making difficult decisions.Clarify and structure customer requirements. Development of plans to meet customer expectations, revenue goals, cost boundaries, quality, performance, and schedule constraints.Report customer issue status to Motorola management, the customer and the internal team.Guide the team in the definition of the issue and diagnose root cause, short term workaround and long term solutions.

Sole face to the entire Motorola and integration point between all the departments-countries involved with the following duties and responsibilities:- Clarify and structure customer requirements.- Plan and schedule necessary activities within the customer project.- Manage the assessment of needed resources for each project.- Lead and control allocated project members.- Issue and communicate regular progress reports.-Compile and keep necessary documentation updated.-Manage all project related communication with the customer and involved partners.-Secure customer acceptance for all deliveries.-Participate in sales efforts, presentations and demonstrations.-Speak for the customer internally.

!G (Analog TMA-900), 2G (GSM portfolio), 2.5G (GPRS) & wireline techologies with the following aim activities:-Product Support for its network unfolding: problems investigation and resolution, preparation and execution of testing plans about new functionalities and features, SW FOA, network upgrades.-Analysis of the yield of features carried out. -Improvements and product requirements definition. -Teaching of internal and external courses (TELCEL, MOTOROLA, TSM, TdE and several external consultants).