Francisco Javier Pinilla Gisbert Email and Phone Number
Francisco Javier Pinilla Gisbert personal email
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Developing a career in Prague (Czech Republic) since 2015 related to IT technologies, digital marketing, and customer success.How did I develop a strong interest in Digital Marketing and IT technologies?: Thanks to Project Generation Spain 2014. In December 2014 I graduated in Digital Marketing and Web Analytics. The project was an initiative of McKinsey Social Initiative in collaboration with the Higher Institute of Development on Internet (ISDI), People Dynamis, Talent&Coach, ESADE. It opened all my doors to an exciting and very competitive sector.I have acquired and keep acquiring wide expertise and knowledge of digital marketing research tools, and team management thanks to taking part in Customer Success and Customer Support departments in Semrush. Proactive communication and constant support to Spanish-speaking countries (LATAM) and EMEA region clients have been essential parts of my role in the last years. I have been also conducting streaming webinars in Spanish, where I introduce the most highlighted uses of the platform's tools focused on Spanish-speaking users.I took part in important events in the SaaS sector with the Semrush Team, such as SaaStock 2019 in Dublin (Ireland), supporting the Semrush participation and making known its potential for companies in the digital sector. I have also attended Pulse Europe 2019 organized by Gainsight in London (UK). Pulse Europe is one of the biggest Customer Success events in Europe.My current experience has opened a range of new career paths. It has aroused my interest in Web Analytics, SEO and SEM strategies, and learning about the essential coding languages for Web Development (HTML, CSS, JavaScript).I take into consideration three fundamental elements in my professional experience: Lifelong learning, be passionate about what you do, and adaptative to the market trends.
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Plg Customer Support Team LeadSemrushMadrid, Es -
Customer Support Global Second Line Team LeadSemrush Sep 2023 - PresentPrague, CzechiaLeading the Second Line of Customer Support, which provides in-depth research and troubleshooting for complex and technical inquiries from Semrush users. We also proactively enhance client interaction with the Semrush platform beyond standard support expectations. -
Customer Support Emea SupervisorSemrush May 2022 - Sep 2023Praga, Praga, Chequia -
Customer Success Manager (Emea And Latam)Semrush Mar 2019 - May 2022Praga, República Checa- Develop and manage client portfolios - Analyze customer data to improve customer experience - Hold product demonstrations for customers - Improve onboarding processes - Mediate between clients and the organization - Handle and resolve customer requests - Minimize customer churn -
Technical Support Specialist (Customer Success)Semrush Feb 2018 - Mar 2019Prague, The Capital, Czech Republic- Full understanding about SEMrush platform functionalities. - Support users by e-mail, phone, social network and other sources.- Educate SEMrush customers from basics to the full functionality to benefit from SEMrush services.- Conduct demos and webinars.- Provide internal departments and management with customers’ feedback. -
Freelance Tour Guide3Btours Oct 2017 - Jan 2018Prague, The Capital, Czech Republic
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Lodging Partner Associate Iii (Spanish Market)Expedia, Inc. Apr 2015 - Aug 2017Praga, República Checa• Respond to inventory management inquiries.• Contact lodging partners to resolve issues (questions, changes, etc.).• Proactively call lodging partners to resolve any anticipated future issues.• Contact guest based on requests received for lodging partners, i.e. arrival time, transfers etc.• Provide supplier self-service support and maintenance.• Maintain strong vendor relations. -
Invoicing Officer For Benelux And FranceAnheuser-Busch Inbev Feb 2015 - Mar 2015Praga, República Checa
Francisco Javier Pinilla Gisbert Skills
Francisco Javier Pinilla Gisbert Education Details
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Erasmus Exchange Program. International Affairs. -
International Relations And Affairs
Frequently Asked Questions about Francisco Javier Pinilla Gisbert
What company does Francisco Javier Pinilla Gisbert work for?
Francisco Javier Pinilla Gisbert works for Semrush
What is Francisco Javier Pinilla Gisbert's role at the current company?
Francisco Javier Pinilla Gisbert's current role is PLG Customer Support Team Lead.
What is Francisco Javier Pinilla Gisbert's email address?
Francisco Javier Pinilla Gisbert's email address is fj****@****ail.com
What schools did Francisco Javier Pinilla Gisbert attend?
Francisco Javier Pinilla Gisbert attended Isdi, Metropolitní Univerzita Praha, Universidad Complutense De Madrid.
What are some of Francisco Javier Pinilla Gisbert's interests?
Francisco Javier Pinilla Gisbert has interest in Social Media, International Trade, Asean Languages, Human Development, European Integration, Sales, Nato, Peace Studies, Blogging, Freelance Translation.
What skills is Francisco Javier Pinilla Gisbert known for?
Francisco Javier Pinilla Gisbert has skills like International Relations, English, Microsoft Office, Spanish, Politics, Social Media, European Union, Foreign Languages, Research, Public Speaking, International Organizations, International Security.
Who are Francisco Javier Pinilla Gisbert's colleagues?
Francisco Javier Pinilla Gisbert's colleagues are Michael Ofei, Alya Litvinkskaia, Bogdan Skliarenko, Thales Nascimento, Yulia Savitskaya, Sebastián Infante, Anna Kiedrowska.
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