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Francisco Javier Pinilla Gisbert Email & Phone Number
PLG Customer Support Team Lead
at
Semrush
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
Role
PLG Customer Support Team Lead
Location
Prague, Czechia, Czech Republic
Company size
Who is Francisco Javier Pinilla Gisbert? Overview
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Quick answer
Francisco Javier Pinilla Gisbert is listed as PLG Customer Support Team Lead at Semrush, a with 2273 employees, based in Prague, Czechia, Czech Republic. AeroLeads shows a matched LinkedIn profile for Francisco Javier Pinilla Gisbert.
Francisco Javier Pinilla Gisbert previously worked as Customer Support Global Second Line Team Lead at Semrush and Customer Support EMEA Supervisor at Semrush. Francisco Javier Pinilla Gisbert holds Course. Mckinsey Global Initiative In Association With Isdi Madrid, People Dynamis, Talent&Coach, Es, Digital Marketing And Web Analytics. Project Generation Spain. Mckinsey from Isdi.
Company email context
Email format at Semrush
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Semrush
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Profile bio
About Francisco Javier Pinilla Gisbert
Developing a career in Prague (Czech Republic) since 2015 related to IT technologies, digital marketing, and customer success.How did I develop a strong interest in Digital Marketing and IT technologies?: Thanks to Project Generation Spain 2014. In December 2014 I graduated in Digital Marketing and Web Analytics. The project was an initiative of McKinsey Social Initiative in collaboration with the Higher Institute of Development on Internet (ISDI), People Dynamis, Talent&Coach, ESADE. It opened all my doors to an exciting and very competitive sector.I have acquired and keep acquiring wide expertise and knowledge of digital marketing research tools, and team management thanks to taking part in Customer Success and Customer Support departments in Semrush. Proactive communication and constant support to Spanish-speaking countries (LATAM) and EMEA region clients have been essential parts of my role in the last years. I have been also conducting streaming webinars in Spanish, where I introduce the most highlighted uses of the platform's tools focused on Spanish-speaking users.I took part in important events in the SaaS sector with the Semrush Team, such as SaaStock 2019 in Dublin (Ireland), supporting the Semrush participation and making known its potential for companies in the digital sector. I have also attended Pulse Europe 2019 organized by Gainsight in London (UK). Pulse Europe is one of the biggest Customer Success events in Europe.My current experience has opened a range of new career paths. It has aroused my interest in Web Analytics, SEO and SEM strategies, and learning about the essential coding languages for Web Development (HTML, CSS, JavaScript).I take into consideration three fundamental elements in my professional experience: Lifelong learning, be passionate about what you do, and adaptative to the market trends.
Listed skills include International Relations, English, Microsoft Office, Spanish, and 34 others.
Current workplace
Francisco Javier Pinilla Gisbert's current company
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Semrush
8 roles
Francisco Javier Pinilla Gisbert work experience
A career timeline built from the work history available for this profile.
Customer Support Global Second Line Team Lead
CurrentLeading the Second Line of Customer Support, which provides in-depth research and troubleshooting for complex and technical inquiries from Semrush users. We also proactively enhance client interaction with the Semrush platform beyond standard support expectations.
Sep 2023 - Present
Customer Support Emea Supervisor
May 2022 - Sep 2023
Customer Success Manager (Emea And Latam)
- Develop and manage client portfolios - Analyze customer data to improve customer experience - Hold product demonstrations for customers - Improve onboarding processes - Mediate between clients and the organization - Handle and resolve customer requests - Minimize customer churn
Mar 2019 - May 2022
Technical Support Specialist (Customer Success)
- Full understanding about SEMrush platform functionalities. - Support users by e-mail, phone, social network and other sources.- Educate SEMrush customers from basics to the full functionality to benefit from SEMrush services.- Conduct demos and webinars.- Provide internal departments and management with customers’ feedback.
Feb 2018 - Mar 2019
Freelance Tour Guide
3Btours
Oct 2017 - Jan 2018
Lodging Partner Associate Iii (Spanish Market)
• Respond to inventory management inquiries.• Contact lodging partners to resolve issues (questions, changes, etc.).• Proactively call lodging partners to resolve any anticipated future issues.• Contact guest based on requests received for lodging partners, i.e. arrival time, transfers etc.• Provide supplier self-service support and maintenance.• Maintain strong vendor relations.
Apr 2015 - Aug 2017
Invoicing Officer For Benelux And France
Feb 2015 - Mar 2015
Team & coworkers
Colleagues at Semrush
Other employees you can reach at semrush.com. View company contacts for 2273 employees →
DS
Daria S.
Colleague at SemrushBoston, Massachusetts, United States
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TV
Tueanjai Vlopo
Colleague at SemrushVienna, Austria
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AY
Anna Yashina
Colleague at SemrushSlovenia
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MA
Moe A.
Colleague at SemrushPrague, Czechia, Czech Republic
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DB
Daria Baltiyskaya
Colleague at SemrushBarcelona, Catalonia, Spain
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AM
Alexandra Moskaleva
Colleague at SemrushSerbia
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GA
Guestbloger Asia Asif
Colleague at SemrushChakwal District, Punjab, Pakistan
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AS
Aleksa Simić
Colleague at SemrushBelgrade, Serbia
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AO
Andrew Oshanin
Colleague at SemrushBerlin, Germany
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IP
Irina Pelikh
Colleague at SemrushTürkiye, Turkey
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Daria S.
Colleague at SemrushBoston, Massachusetts, United States
View →
TV
Tueanjai Vlopo
Colleague at SemrushVienna, Austria
View →
AY
Anna Yashina
Colleague at SemrushSlovenia
View →
MA
Moe A.
Colleague at SemrushPrague, Czechia, Czech Republic
View →
DB
Daria Baltiyskaya
Colleague at SemrushBarcelona, Catalonia, Spain
View →
AM
Alexandra Moskaleva
Colleague at SemrushSerbia
View →
GA
Guestbloger Asia Asif
Colleague at SemrushChakwal District, Punjab, Pakistan
View →
AS
Aleksa Simić
Colleague at SemrushBelgrade, Serbia
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AO
Andrew Oshanin
Colleague at SemrushBerlin, Germany
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IP
Irina Pelikh
Colleague at SemrushTürkiye, Turkey
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3 education records
Francisco Javier Pinilla Gisbert education
Course. Mckinsey Global Initiative In Association With Isdi Madrid, People Dynamis, Talent&Coach, Es, Digital Marketing And Web Analytics. Project Generation Spain. Mckinsey
Bachelor Of International Relations And European Studies, Erasmus Exchange Program. International Affairs.
Grado En Relaciones Internacionales, International Relations And Affairs
FAQ
Frequently asked questions about Francisco Javier Pinilla Gisbert
Quick answers generated from the profile data available on this page.
What company does Francisco Javier Pinilla Gisbert work for?
Francisco Javier Pinilla Gisbert works for Semrush.
What is Francisco Javier Pinilla Gisbert's role at Semrush?
Francisco Javier Pinilla Gisbert is listed as PLG Customer Support Team Lead at Semrush.
Where is Francisco Javier Pinilla Gisbert based?
Francisco Javier Pinilla Gisbert is based in Prague, Czechia, Czech Republic while working with Semrush.
What companies has Francisco Javier Pinilla Gisbert worked for?
Francisco Javier Pinilla Gisbert has worked for Semrush, 3Btours, Expedia, Inc., and Anheuser-Busch Inbev.
Who are Francisco Javier Pinilla Gisbert's colleagues at Semrush?
Francisco Javier Pinilla Gisbert's colleagues at Semrush include Daria S., Tueanjai Vlopo, Anna Yashina, Moe A., and Daria Baltiyskaya.
How can I contact Francisco Javier Pinilla Gisbert?
You can use AeroLeads to view verified contact signals for Francisco Javier Pinilla Gisbert at Semrush, including work email, phone, and LinkedIn data when available.
What schools did Francisco Javier Pinilla Gisbert attend?
Francisco Javier Pinilla Gisbert holds Course. Mckinsey Global Initiative In Association With Isdi Madrid, People Dynamis, Talent&Coach, Es, Digital Marketing And Web Analytics. Project Generation Spain. Mckinsey from Isdi.
What skills is Francisco Javier Pinilla Gisbert known for?
Francisco Javier Pinilla Gisbert is listed with skills including International Relations, English, Microsoft Office, Spanish, Politics, Social Media, European Union, and Foreign Languages.
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