Javier Rivera Pentz Email & Phone Number

Santiago

• Ensuring the correct payment process for over 30,000 physical stores and more than 30 big digital clients, with payments totaling over 200 million USD.
• Maintaining relationships with international suppliers (Argentina, China, and India), where technological needs and developments for the company are identified, while also monitoring contracts with the suppliers.
• Increased payment process efficiency by reducing the payment time to merchants by 2 hours earlier than the industry standards, resulting in increased satisfaction among the merchants affiliated with Compraqui
• Implementation of innovative payment projects, such as same-day payment, enabling 50% of the customer base to receive funds from their sales on the same day of the transaction.
• Full automation of the payment process, eliminating fraud and/or manipulation by third parties in a core business process.
• Lead a team of 4 analysts responsible for reconciling and analyzing payments to clients through transactions stored in AWS and those reported by VISA/MASTERCARD according to our transactional switch.

Santiago

• Was responsible for implementing the automatization for the onboarding process through the use of Robotic Process Automation (RPA)
• Was in charge of calculating and continuously monitoring the main KPI´s required by the board of directors.
• Investigated the customer experience and according to the results improved the onboarding process.
• Oversaw and designed a smooth onboarding process for new business segments.
• Increased the percentage of merchants fully verified from 24% to 51%.
• Decreased the customer onboarding process from seven business days to one business day.

Massachusets

• Increased the company brand exposure through Facebook For Business and LinkedIn Campaign by reducing 40% of the costs of the campaigns and increasing the number of leads
• Analyzed the data of all forms of social media of the company with Microsoft Excel and suggested the strategy to take in the future
• Made reports based on Google analytics such as competitors, potential customers, performance of the pages of the website, and performance of the triggers of the website
• Increased the number of customers with google ads:- Found the correct list of keywords and forecasted the performance with Microsoft Excel.- Created the ads using different strategies such as Single keyword group and.

Santiago, Chile

• Leader of the time and movement project of the company in Santiago, Chile, and measured the efficiency and productivity of the sales forces around the cityMain Duties:
• Project Planning: Created a model using the software Quetech+, which was used to measure the performance of the sales force and hired and trained external workers who were going to measure different sellers
• Data Analysis Analyzed all of the samples and information obtained using Excel and provided solutions to the problems encountered such as spending less time in daily sales meetings, created more efficient routes for.

Santiago, Chile

• Supported the accounting area in different tasks such as visits to the internal tax service, updating the purchase and sale book, and revising the inventory of the company by using the software: ERP
• Took charge of searching for potential customers by engaging in telemarketing, and by assuming the role as the main contact to coordinate deliveries.

Provincia De Santiago, Chile

• Entrepreneurship Project:
• Sold cold mate and mote with huesillo (a national Chilean dessert) in a strategic location in Santiago with the goal of unifying two cultures (Argentinian and Chilean)
• Performed various roles such as coordinating shifts and negotiating purchase prices with suppliers in order to sell and coordinate the installation, and obtain municipal permits to ensure the best quality of products
• Achievements: earned more than $4,000 USD at the end of the month

International Student Program, Business Administration And Finance

Master Degree, Strategic Management, Sales

Bachelors Degree, Business Administration