Francisco Javier Tous Email & Phone Number

San Francisco Bay Area

Member of technical team responsible for supporting multi-site enterprise network of over 2,700 users in Northern California.General tasks include systems and database administration, project management, identity management, security auditing, business analysis, vendor relations, policies and technical documentation, and user communications. Actively participate in the design, administration and support of Active Directory services, as well as e-mail, McAfee anti-virus, ForcePoint web security and Citrix application virtualization platforms. Managed migration of internal Exchange mail system to Office 365. Currently responsible for implementation of Microsoft Teams collaboration suite.Managed implementation of Mobile Device Management solution to modernize corporate mobile device administration, as well as provide a secure support infrastructure for BYOD.Implemented an Enterprise File-Sharing solution to simplify external collaboration.Implemented a Digital Asset Management solution for the enterprise’s historical image/video collection.

San Francisco Bay Area

Provided Tier II support to internal and external users. Led the team responsible for deploying and supporting executive-level technology solutions. Led the project to modernize IT Customer Service ticketing systems and develop process/procedure management standards.Managed modernization of IT Customer Service systems.Coordinated move of 900 users to new PUC headquarters. Part of team responsible for the design and selection of A/V solutions at new building.Managed implementation of interactive media wall at new headquarters. Designed data interfaces between SCADA control network and media wall to display real-time, stylized data about agency services (Water, Power, Sewer). Designed a similar interface to Building Information Systems, providing up-to-date information on the building’s efficiency and eco-friendly features.

San Mateo, Ca

Managed the deployment of a revenue management system for a multi-national medical devices company based in Sunnyvale, CA. The system leveraged the QlikView business intelligence platform to integrate data from several isolated sources into a cohesive reporting dashboard.Gathered user requirements, participated in the design of data interfaces, formulas, screens and reports. Performed data validation, end-user testing and application training.Coordinated the efforts of developers in New Delhi and local office San Mateo to ensure timely delivery of final product.

Provided IT design and support services to small businesses and non-profit organizations, including:Design, and maintenance of volunteer database system for a rape crisis center in San Francisco, CA.Network design and technical support for a company specializing in the design of recycled toys in Marin County, CA. Designed a simple but reliable disaster recovery solution for their main offices by incorporating physical and cloud-based backup products.Network design and for a legal counsel office in Bayamón, PR specializing in domestic abuse counseling. Implemented a security and backup infrastructure.Design and programming of hardware/software solution for an interactive art installation presented in San Francisco, CA.Design of the CMS infrastructure for an arts and music website based in San Juan, PR.

Responsible for all IT activities at US offices for a multi-channel skin-care company, including budget management, hardware and software purchases, vendor relations, project management, application development and documentation, technical support, network administration, and contingency planning.Managed the opening of branch office in downtown SF. Designed network infrastructure including PC/VoIP VLANs, Wireless LAN, PBX, IVR, and Back-up systems. Coordinated integration of Belcorp billing systems with bank payment systems.Supervised four-person IT team responsible for supporting staff in San Francisco and Reno, as well as mobile sales force throughout California, Nevada and Florida.Supervised twelve-person Operations team, including personnel responsible for incoming inventory/imports, order fulfillment, and customer service. Set quality control guidelines, worked with local authorities on permits and disposal of damaged/expired products. Designed and implemented Call Center ticketing module, which was later rolled out to all other countries where Belcorp operates.Managed relations with the company’s import, warehousing and distribution partners.Maintained constant contact with local and corporate management on order fulfillment, inventory status, project updates, etc.Developed new process for recruiting and training independent beauty consultants on-line, instead of sending L’Bel personnel out to the field to train them, resulting in reduced expansion costs for the company.Developed training curriculum and provided courses to sales force personnel on company procedures and application use.

Responsible for all IT-related activities in Puerto Rico and the Dominican Republic, including budget management, hardware and software purchases, vendor relations, project management, application development and documentation, technical support, network administration, and contingency planning.Managed the opening of both branch offices, including network design and installation, vendor negotiations, integration of in- house systems with SAP inventory and accounting modules, integration with bank payment systems, and coordination of modifications with developers.Supervised six-person IT team responsible for a total of six sites, as well as support for mobile sales force in both countries.Maintained constant communication with local and corporate management for new requirements, project updates, etc.Managed the opening of two retail stores, including network and security infrastructure design, contingency planning, integration with main office, and coordination with contractors, vendors and support personnel.Managed rollout of out the company’s first E-Commerce solution.Helped recruit, train and mentor IT Manager recruits for new operations in Costa Rica and Guatemala.

Worked with partners in New Zealand on the development of solutions for clients in the health care industry (hospitals, HMOs, pharmaceuticals, private practices, etc.), including analysis, design, development and implementation. Developed an in-house OCR and reporting application for a Pharmaceutical Industry client. Designed and maintained the company’s Windows and Mac network, including updates, contingency planning and web server updates. Provided tech support to internal and external clients.

Master Of Science, Open Information Systems

Activities and Societies: IEEEGraduated Summa Cum Laude. Received special scholarship from the Puerto Rico Industrial Development.

Bachelor Of Business Administration, Management Information Systems

Activities and Societies: Member of Business Administration School Computer Society.Graduated Magna Cum Laude. Received Honor Roll tuition.