Jackson Thompson Email & Phone Number

Orlando, FL, US

Lake Buena Vista, Florida

Responsible for Front Desk Software systems at the Resorts at Walt Disney World. And financial systems for Disney Vacation Club

Oakland, CA

In charge of all computer operations and in-house software development for a Hotel Central Reservations company. Architect and Lead developer of first AJAX booking engine.Architect and Lead developer of Cloud based Hotel Central Reservations System. Core system developed with JEE 7 using EclipseLink Java Persistance API. Clients connect using REST API.

Managed an application re-architecture project to scale the AT&T wireless collection system to be able to handle the load of the post merger Cingular, the largest wireless carrier in the United States. Project included Oracle tuning and schema changes, Java tuning and redesigning, web services interfaces, and moving processing from a nightly batch to a.

Managed test development team of 10 engineers for Web, Active Server Pages and Proxy Server products. Scheduled team activities based on priorities across multiple projects to ensure full coverage with minimal resources. Software development engineer working on SunONE Web Server. Developed, debugged and sustained code in C/C++, Java and perl.

Debugged Web Server product and developed service packs to fix major customer escalation and security issues. Coding in C/C++ and Java. Operating systems include Solaris, Windows, Linux, HP-UX and AIX.Provided direct customer support for developing applications to run on the Netscape Enterprise (HTTP) server, Proxy (HTTP / SOCKS / FTP), Messaging (IMAP /.

Designed and oversaw all computer operations for company running multiple hotel reservation call centers. Built systems around Informix database running in a multiple server Solaris environment, with Windows clients. Did consulting with the company before and after full time stints (1988 - 2005).

Managed team of 8 Technical Support Representatives. Products supported included Internet video conferencing (CU-SeeMe), X-server and terminal emulation software running on Windows, Macintosh and Unix.

Managed of technical support as well as hardware service for company that made CD/CD-ROM pre-mastering software and sold CD-Recorders. Managed all aspects of UL and FCC compliance testing which resulted in first sub $1000 CD recorder on the US market. Developed support program including software subscription, that had a 30% customer base acceptance the.