Jaxon Petersen Email & Phone Number

• Enhanced Vue.js and React.js frontend codebase with reusable components for improved maintainability and efficiency.
• Extended microservices' functionality by crafting and refining request and response models, facilitating seamless data processing.
• Engineered C# and.NET microservices for tax ID processing at Little Caesar’s Pizza Guatemalan stores, optimizing finances and enhancing data accuracy via JSON format delivery from the 'Factura' microservice APIs and.
• Facilitated communication between frontend services and backend APIs, improving data management.
• Ensured software quality with comprehensive unit tests in Jest and xUnit for frontend and backend code.
• Streamlined project management by collaborating with the team and effectively planning user stories in Azure DevOps Boards.

• Successfully completed an intensive six-week company training program, immersing in MongoDB, Express, React, and Node technologies provided by Galvanize.
• Demonstrated software engineering expertise through active involvement in the development of single-page web applications employing theMERN Stack and.NET.
• Served as a knowledgeable representative for LTI, effectively conveying the company's operational practices and state-of-the-art technologies to key stakeholders at Traveler's Insurance.

Remote

• Efficiently managed a workload of 200+ calls weekly, providing exceptional technical support.
• Leveraged remote desktop software to deliver effective assistance to customers.
• Maintained meticulous documentation of customer issues within a proprietary ticketing software system, ensuring a systematic and organized approach to issue resolution.
• Consistently resolved technical problems with precision and efficiency by conducting remote troubleshooting on diverse devices, including laptops, desktops, cell phones, and tablets.

Remote

• Provided remote technical support for third party clients of Support.com over a 3rd party VOIP client (Avaya) diagnosing complex computer issues, resolving, and documenting those issues into a authorized format into a.

4730 Parnell Ave, Fort Wayne, IN 46825

• Performed troubleshooting, both over the phone and physically in-store on ‘tech-bench’, resolving customer issues on a vast array of devices.

6316 W Jefferson Blvd, Fort Wayne, IN 46804

• Maintained up-to-date product knowledge of technology inventory.
• Provided excellent customer service as source of technical expertise selling laptops, software, and printers; as well as intangible assets, such as Tech Services.
• Recommended appropriate software and or tech services for the customer’s individual needs such as, anti-virus software or virus removal services.
• Established connection and provided troubleshooting information to offsite computer support technicians.
• Participated in daily customer cross-selling and up-selling techniques.

General Studies

High School Diploma, General Studies