Nick Kelsch Email & Phone Number

• Leveraged data analytics techniques to identify and track errors within an application used by customer service representatives leading to a 20% reduction in errors. • Discovered a code bug where erroneous credits were issued for unqualifying outages. Efforts led to a solution to prevent further occurrence. • Created a dashboard to investigate duplicate transactions leading to the implementation of a guardrail to stop agents from issuing these duplicate transactions.• Developed a Tableau dashboard that visualizes the quantity of error messages to facilitate initial analysis and reduce impact of errors.• Directed and edited a social media advertisement to promote Spectrum’s internship program.• Served as graphic designer on a team of interns tasked with pitching a marketing scheme to management.