Jackson Stephens Email & Phone Number

Bountiful, Ut, Us

Hoboken, New Jersey, Us

Hold responsibility over the main administration user interface and APIs for the industry-leading cloud contact center software of this software as a service (SaaS) company. As product owner, manage the backlog in Jira and collaborate in Scrum agile activities for up to three development teams, domestic and international. Work with the product launch team to support go-to-market activities and supply training and documentation for new features. Help in transforming the company's platform from a legacy monolith architecture to a modern microservices-based one. Selected during 2019 for an organization-wide honor called Champions Club.

Hoboken, New Jersey, Us

As part of the enterprise PMO, planned and executed IT projects of all sizes for this cloud-based software company (SaaS). Worked on software development projects using the Scrum agile methodology. Specialized particularly in Salesforce. Filled business analyst role for projects without a dedicated resource. As PMO process lead, assisted management with defining, documenting, and training on department processes and best practices. Served as program manager over the Continuous Improvement (CI) Program for proactively driving business process improvements across the company, as well as the Employee Community Program for projects related to internal employee systems.

Hoboken, New Jersey, Us

Exercised responsibility over the entire IT audit function of this cloud-based software company (SaaS). Planned and executed internal regulatory and compliance audits (SOX, PCI, quarterly security reviews, etc.). Performed operational effectiveness projects to improve company business processes in various areas ranging from customer billing to product software development. Managed several recurring department activities, such as vendor security evaluations and QA testing of changes to the sales quoting system. Directed and reviewed the work of other audit staff members. Served as the primary liaison for external IT audits by outside consultants.

Created an internal IT department from scratch for a mid-sized payroll and HR outsourcing company. Managed all the technology needs of that company and four affiliated small businesses. Oversaw a wide range of areas, including computers, servers, databases, networking, business applications, software development, document management, phones, and security. Planned and carried out numerous IT projects, including a Salesforce implementation. Consulted with business units to design or optimize over 100 business processes. Supervised the work of in-house IT staff and an IT outsourcing provider. Trained end users. Intelligently reduced IT expenses by 31% without compromising service levels.

London, Gb

Performed IT audit and risk services with this “Big 4” public accounting firm for more than 20 clients across many different industries, including healthcare, banking, technology, and utilities. Worked in and supervised teams on both small and large projects. Selected clients: Ancestry, Autoliv, Barrick Gold, EnergySolutions, Extra Space Storage, Intel, Myriad Genetics, Questar Gas, Sun Microsystems, University of Utah Health Care, Zions Bank.

Performed intern-like functions for this start-up CRM software company. Created marketing presentations and materials. Assisted with analysis and design phase of programming.

Supported the technology needs of an entire law school’s network, including numerous servers running email, web, backup, and other services. Trained and provided support for faculty, staff, and students. Refined and improved all job processes.

Designed and maintained a complex website with many interactive and dynamic features. Specialized in digital media content, such as online class audio and video. Trained faculty and staff individually and in groups.

Assisted clients with various technology needs, including computer troubleshooting, networking, graphic design, marketing, and database administration.

Supported a full college department through the installation, maintenance, and troubleshooting of computer hardware and software.

Master'S Degree, Information Systems Management

Bachelor Of Science (Bs), Business Management With Information Systems Emphasis