Jay Stephenson Email & Phone Number

Upper Benefield, Gb

Saint-Bruno-De-Montarville, Qc, Canada

Design of VM environment and Implementation of Optimum T&A system for a number of key corporate accounts including The British Library, Leisure World and St Vincent's University NHS Trust, across UK and European data centres.1st and 2nd line support for wintel hosted environmentsSupport of VMware infrastructureUpgrade management for PSE customers including onsite upgrade and installations of payroll software Migration of clients systems Physical-to-Virtual ("P2V") Mentoring and coaching junior team members on products and support services.Key server support for Data centres across the UK and Europe including Brussels; Implementation of Payroll, HR and T&A systems within the NorthgateArinso hosted data centresOnsite consultancy and project management for key strategic accounts such as Cheshire Building Society, Norbert Dentressangle and DSGi.12 month secondment to DSGi strategic project. Mapping PeopleSoft reports to Resourcelink.Roll out of Symantec Endpoint Protection across 2 data centres, soon to be rolled out across the remaining data centres.

Part of a small team of Analysts supporting HR Online and HR Vault customers using the PS enterprise HR Payroll and Recruitment products as a Service Support Analyst.Support customers both internal and external with both technical and product queries, which range from general payroll queries to fixing problems with complex SQL.Consultancy work for internal and external customers, including; simple reports to assist payroll balancing, to complex formulas and database administration, to providing a solution to fulfil a clients needs.Key team member when NGA invoked Disaster recovery as a result of the Buncefield explosion which destroyed our Head Office and Data Centre.Spent 8 weeks working in our offshore office in Mumbai transitioning payrolls, and providing technical support across a number of products and platforms.Designed and administered a data import system using MS Access, this took the data from a CSV file and exported this to payroll specific forms to enable the payroll teams to input their data in to a new system, the idea is to incorporate this eventually to automatically feed the data between the two systems.On site client consultancy to support with implementations of payroll software to new clients, and to assist Account managers with any problems that may have arisen. Giving advice and guidance to customers in order to build relationships and gage a better understanding of how they work and what their ongoing needs are.Liaising with Account managers, Payroll Managers and other departments, to assist in the day to day running of customer payroll systems.

1st line support for the following Payroll and HR products: PS enterprise, Yourself, OPENdoor and PS2000 on the Customer Services Helpdesk.Product enquiries, problem solving queries to more technical problems. Examples of this are when a customer cannot attach an employee to the payroll system due to lack of product Knowledge, system failure and bringing Ingress back up. This is mainly achieved by dialling into customers using a number of software packages including Pc Anywhere and Reflections for UNIX, and updating tables using SQL and QBF.Regression testing and testing bug fixes for new releases.Prioritising calls that come into the helpdesk mailboxes.Writing SQL to update system tables to resolve queries and also creating SQL scripts to help identify what is the root of the problem. Advising customers on how they can get the best out of their system with regards to general house keeping, and other aspects of computer management. Monitoring the team's workload proactively taking the appropriate action which sometimes involves other departments and companies to ensure that SLA targets are met.Training new starters and monitoring their calls providing guidance and assistance at all times.

WorkPlace Systems plc is a world leader in the development and supply of standard software products for workforce management.; Working with a team of 12 developers. Writing test scripts, carrying out Regression tests, Stress testing, and multi User testing.Writing, and keeping documentation up to date as the software is developed, this includes training manuals and User guides. On site consultancy to carry out, UAT testing, multi user and regression tests, as well as assisting with Helpdesk enquiries. Out of hours support, requiring me to be on call 24 hours a day 7 days a week, to assist with client difficulties.

Balfour Beatty is the world's leading fixed rail infrastructure contractor with operations in over 20 countries, delivering major multi-disciplinary projects, trackwork, electrification and power supply, signalling, specialist plant, track systems and components and maintenance services; Part of the central HR Project team.Working with a Project Manager to implement new Terms and Conditions of employment providing senior management with statistical data on the effectiveness of the change program in terms of productivity, hours and cost.Analysis of individual employees, team and Regional performance against planned performance, using advanced IT systems, including WorkPlan Gold and PS Enterprise.Preparation of communication material to support implementation and training by over 100 managers in managing new employee contractsProviding IT systems support and an administrative service to the Project team.Preparation of a number of training workshops, to equip managers with the skills and utilise the new package.Designed and presented a number of presentations to staff using programs such as, MS Access, Excel and PowerPoint.