Pc Support Representative
CurrentProvides remote software and hardware support, manages support requests, troubleshoots technical issues, resolves connectivity problems, and serves as the primary frontline service contact for internal employees and external parties. This includes handling and prioritizing support requests through various channels, documenting interactions and resolutions, diagnosing and resolving technical issues related to software, hardware, and networks, and assisting in resolving connectivity problems. Additionally, the role involves providing guidance to users, staying updated with technology trends, and collaborating with other IT team members to address complex issues. Strong problem-solving, communication skills, and familiarity with remote support tools and ticketing systems.
