Jay Bailey Email & Phone Number

Cannock, Gb

Cannock, Gb

Auckland, New Zealand

• Managed 9 doctors and 2 CNS’s personal clinic schedules, accurately booking 6 weeks in advance to reduce wait lists.• Processed 30+ referrals daily. Handling each referral based on priority, ensuring hospital policy was followed for each.• Handled all incoming email/phone queries from patients and doctors. Ensuring all tickets were dealt with in a timely and professional manner.

Sydney, New South Wales, Australia

• Maintained and updated student records on I Systems, Schools and Students Online, ensuring data accuracy and compliance.• Assisted all students, parents, and schools across NSW daily mobile and email inquiries providing administrative support to ensure issues are resolved.

• Efficiently manage hospital procurement ensuring a steady supply of products and consumables.• Produce excel reports enabling directors to prioritise spending, manage expenses, and negotiate supplier deals.• Streamline communication by organising email lists and managing administration mailboxes.• Oversee staff and student onboarding, efficiently managing diaries and meeting schedules.• Provide comprehensive admin support to the leadership team, contributing to smooth operations.• Handle payments by raising purchase orders, processing invoices, and generating receipts with attention to detail.

Melbourne, Victoria, Australia

• Answered and directed 50+ calls from clients and medical staff daily, ensuring communications were clear and effective.• Completed daily and weekly database reports for senior staff, keeping all spreadsheets up to date.• Ensured stock throughout the office was fully stocked at all times, performing checks to keep all equipment maintained.

Birmingham, England, United Kingdom

GuyKat is a learning technology company that creates custom eLeraning to help transform your organization's learning and communication. Under the graduate scheme I completed 3 placements in a variety of teams within the business: Content, Professional services, and UX/UI.Content• Designed interactive eLearning modules for community and corporate clients, utilising Adobe Creative Suite and Articulate Suite to tailor digital learning experiences• Developed engaging modules which clearly communicated the clients learning objectives, making them bitesize and accessible for all users. Professional Services• Supported project managers by attending meetings, recording action points, and monitoring project outcomes.• Developed project timelines and reports through discovery meetings, creating clear project goals and deliverables.• Efficiently managed meetings and communication with stakeholders for smooth project collaboration.• Collaborated with consultants to create project proposals with detailed summaries, cost breakdowns, and measurable goals.UX/UI • Managed simultaneous UX/UI projects across a diverse client base, overseeing project lifecycles, timelines, and communication with clients and cross-functional teams.• Created high/low-fidelity prototypes and mock-ups, effectively conveying design concepts and improving designs based on user feedback.• Used Figma to craft attractive and accessible user interfaces for web and mobile platforms, emphasising end-to-end design practices to enhance user experiences.• Utilised HTML and CSS to build interactive and responsive LMS platforms, employing a human-centred approach to ensure inclusivity and usability for a wide range of users.• Managed client platforms, ensuring seamless content updates, troubleshooting, and issue resolution to users.• Conducted thorough QA reviews of colleagues' work, providing clear feedback to ensure adherence to company standards and promote continuous improvement.

• Provided administrative and clinical support to the Radiography department within A&E, liaising with medical professionals to provide high level patient care for 75+ patients per day.

Alma Court is a specialist dementia care home.• Coordinated and Implemented individualised interventions to enhance the well-being of the 50+ residents at the home, whilst producing and managing content for the company’s social media.

Staffordshire

• Communicated with 300 customers daily to obtain sales leads from calls to book appointments for engineers to finalise sales.

Sheffield, United Kingdom

• Managed cash flow and customer needs for 100+ customers daily ensuring smooth and efficient customer service was provided at all times.• Supervised the bar and function room for events, safeguarding customers through the safe selling of alcohol, maintaining inventory throughout all shifts to maximise sales.

Staffordshire

Key Responsibilities:• Used expert knowledge to provide recommendations for customers when choosing drinks and snacks.• Mixed a variety of drinks, cocktails and other bar beverages from the company’s food and drink menus for 50+ customers per shift.

Sheffield, United Kingdom

Key Responsibilities:• Creatively assisted the management team when merchandising store displays to aid the promotion of sales.• Provided high quality customer service when using expert knowledge to advise and support new and existing customers.• Helped with the building and presentation of seasonal sales displays to maximise the discount sales throughout the year.

Cheslyn Hay

Assisted the chef in the making of food, washing of dishes and all caretaking responsibilities within the kitchen during all of the restaurants busiest periods.