Jay Bennett Email & Phone Number

Dallas, Tx, Us

Irving, Texas, United States

Maintain job scheduling package, setting date parms, special resources, run cycles, triggers.Work closely with applications and tech groups to create job streams and ad hoc jobs building teamwork and increasing programmer efficiency. Monitor consoles for network problems, job abends, hardware and software issues to ensure quick responses to all incidents that may impact the business. Resolved issues in a timely manner by notifying appropriate programming or technical oncalls and management.Open tickets for hardware issues to vendors and coordinates service creating a one point of contact. Ensure Service Level Agreements are met providing reliable and timely data availability to support the business.Train other associates and leads by example which ensures consistency, and increased productivity. Maintain report distribution via XPTR, create bundles, report definitions, distribution lists, indexing, drivers, output classes, and closure rules. Experience with Xerox 4135 and DP 180 printers.Communicate, via the phone, to assist computer users encountering problems, resetting passwords, open tickets for service. Update documentation and operations procedures resulting in an easy to use and complete guide for staff. Create turnover reports for following shifts. Coordinate special projects as point of contact for several groups.