• Lead and execute strategy and outcomes for the Arts & Cultural Customer Success vertical; responsible for 1.2k customers/$56M RUM• Deliver strong Arts & Cultural vertical performance | +10% RUM growth YOY and +19% transactional growth YOY• Support and co-lead the Nonprofit/Faith vertical; responsible for 5.3k customers/$200M RUM• Directly manage a team of up to 10 Customer Success Managers crossing both 1:many and 1:1 treatment models• Support team onboarding, training, and readiness that enables customers to achieve their outcomes on 10+ unique solutions

• Managed portfolios of mid-market 1:many cohorts (300-1k) and later top enterprise customers (10-15), driving adoption, satisfaction, and success in the Healthcare and Nonprofit verticals• Worked with entry to C-level contacts to present and implement strategies for growing revenue and achieving desired outcomes• Reviewed solution design and configuration with customers to ensure maximum adoption and ROI• Conducted routine Executive Business Reviews (EBRs) to measure KPIs and map recommended success plans for improvement• Collaborated with internal teams to enhance processes, boosting customer satisfaction

• Served as product expert and conducted demos for Blackbaud’s portfolio – Raiser’s Edge, Blackbaud NetCommunity, eTapestry, Luminate Online, TeamRaiser, Online Express and design services powered by WordPress• Worked with sales to determine strategy and product deliverables• Hosted user groups/facilitated product thought leadership in various forums• Helped create new services offerings to increase ASP• Notable Achievements: >100% of Quota, 2010; MVP of the Quarter, Q2 2012 and Q3 2023; Highest Number of Deals Sold, 2013

• Served as primary liaison between sales and services COEs for consulting and implementation for ROM estimates• Worked with marketing to develop new services offerings• Conducted new business development and competitive analysis• Assisted in creating Blackbaud's project implementation methodology

• Implemented consulting services on Raiser’s Edge for 100+ customers in all nonprofit verticals• Maintained high utilization and heavy workload with extensive travel