Jay Bruno

Jay Bruno Email and Phone Number

Staff Software Engineer Conversational AI @ ServiceNow
Seattle, WA, US
About Jay Bruno

Experienced Client Services Engineer with a demonstrated history of working in the computer software industry. Skilled in Storage, Java, Software as a Service (SaaS), Unix, and Linux. Strong information technology professional with a Bachelor of Science focused in Computer Science and Information Science from Northeastern University.

Jay Bruno's Current Company Details
ServiceNow

Servicenow

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Staff Software Engineer Conversational AI
Seattle, WA, US
Website:
servicenow.com
Employees:
32886
Jay Bruno Work Experience Details
  • Servicenow
    Staff Software Engineer Conversational Ai
    Servicenow
    Seattle, Wa, Us
  • Servicenow
    Staff Software Engineer
    Servicenow Mar 2023 - Present
    Santa Clara, Ca, Us
  • Servicenow
    Sr. Software Engineer
    Servicenow Nov 2019 - Mar 2023
    Santa Clara, Ca, Us
  • Attivio
    Senior Client Services Engineer
    Attivio Mar 2016 - Nov 2019
    Provide customers with insight gained through analytical processing and unification of big data.Design, develop, implement, test, configure, and deploy custom software solutions on the AIE platform.Aid in requirements gathering meetings and high level design discussions.Estimate time for tasks as they relate to different roles.Guide customers through their project implementations and integrations with AIE.Calculate hardware requirements based on a customer's data, performance requirements, and analytical feature set.Integrate AIE platform design/implementation workflows into a customer's procedures and environment.Design, develop, implement, configure, and install automated deployment tooling for large scale installations of AIE. (300+ Server Environments) Support customers with design, implementation, and best practice inquires as it pertains to API development.Test, debug, and scale AIE platform to meet all customer requirements.Specialize in large scale, high throughput, low latency customer implementations.Provide technical status communications to both project managers and customers.Document architectural designs, run book procedures, how to design guides, best practices, and integration samples.Take part in productization discussions and document software feature gaps.
  • Attivio
    Professional Services Engineer
    Attivio Dec 2010 - Mar 2016
  • Attivio
    Technical Support Engineer
    Attivio Dec 2010 - Jan 2012
    Research bugs and informational queriesField questions related to software platformCreated and provided documentation surrounding customer specific operationsDevelop unit tests to highlight bugs for the purpose of patchingRun diagnostic sessions with customersTeach "How To" courses on simple platform integrations and tasksCommunicate status of tickets and bug resolutions to customersDesigned ticket status progression/workflow
  • Attivio
    Java Development Intern
    Attivio Jan 2009 - Dec 2010
    Design, develop, configure, and implement Jira extensions for internal operational tasksHelp with engineers programming tasks "As Needed"Act as "Build Whip" when product unit tests were failingDesign, develop, and implement custom Java code annotationsHelped design simple HTTP content harvesterEvaluated and provided feedback on 3rd party software applications that were slated for product integration
  • Metrorock Climbing School
    Guide
    Metrorock Climbing School Mar 2012 - Sep 2013
    MCS Guides providing guiding services to many types of climbing. We work with all climbing ability levels from beginner to expert, and will take you on any type of adventure.
  • Metrorock Climbing Center (Everett)
    Employee
    Metrorock Climbing Center (Everett) Sep 2006 - Mar 2012
    Maintain cleanliness of gymShare/Offer knowledge on equipment sold in Metrorock's storeMaintain customer relationshipsManage POS systems and customer membershipsTaught climbing courses (Basic Belay, Basic Climbing Technique, Lead Climbing, and Outdoor Guiding Services)Maintained walls and hold systemsSet climbing routes and boulder problems
  • Emc
    Intern
    Emc 2007 - 2008
    Round Rock, Texas, Us
    Maintain server lab consisting of 3 subnetsProvide development and QA teams with test environments and operating systems for integration testingHelped manage high-speed fibre optic networksBuild server racks and wire them to the networkDesigned and implemented custom ticketing systemCreated custom server communications/protocols to provide system statusManaged workstation machines for development and QA teams

Jay Bruno Education Details

  • Northeastern University
    Northeastern University
    Computer Science And Information Science

Frequently Asked Questions about Jay Bruno

What company does Jay Bruno work for?

Jay Bruno works for Servicenow

What is Jay Bruno's role at the current company?

Jay Bruno's current role is Staff Software Engineer Conversational AI.

What is Jay Bruno's email address?

Jay Bruno's email address is ja****@****ail.com

What is Jay Bruno's direct phone number?

Jay Bruno's direct phone number is +120390*****

What schools did Jay Bruno attend?

Jay Bruno attended Northeastern University.

Who are Jay Bruno's colleagues?

Jay Bruno's colleagues are Carla Goldsberry, Chaitanya Kanth Vadlapudi, Reshma Ch, Rafael Bolivar, Boumedienne Boughazi, Jason Nowell, Matthew Fowler.

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