Ricardo R. Email & Phone Number

Kirkland, WA, US

Santa Clara, CA, US

Santa Clara, CA, US

Responsible for promptly ensuring that infrastructure can deliver the agreed capacity and performance targets, considering all hardware resources required to provide the service and plans for short, medium and long-term business requirements.

Santa Clara, CA, US

• Managing, monitoring, analysing, manipulating, and troubleshooting the server farm behind ServiceNow’s cloud.
• Working directly on/with the servers to enable and optimise capacity utilisation for ServiceNow’s customer base.
• Enhancing processes and tools necessary to simplify and provide consistent project execution.
• Rack deployments: Imaging, QC, troubleshooting, etc.
• Scripting and task automation (Shell, python, PowerShell).
• New hires training.

Santa Clara, CA, US

Dublin 2, IE

• Perform as a full-time Infrastructure administrator for an Irish public body and supported SuperCluster (SC), ensuring service delivery and continuity. Supported infrastructure gear, including switches, firewalls, load.
• Set up and deployed internal and external VPNs for communication between Data Centers, improving data transfer security, redundancy and reliability of SC services.
• Planned, executed and documented the execution of the network reconfiguration of two SC to allow the relocation and proper communication between SC, Government network and public network.
• Implemented critical network device upgrades, deployed security tools and set them up to monitor and filter network traffic and detect vulnerabilities.
• Hands-on hardware such as ZFS appliances, Brocade & Cisco switches; Cisco, Fortinet & Juniper firewalls, and Citrix Load Balancers.

Dublin 2, IE

• Responsibilities:
• Solaris SysAdmin
• Scripting and tasks automation (bash).
• Developing procedure manuals, troubleshooting, inventory.
• Hands-on hardware: ZFS appliances, Brocade & Cisco switches; Cisco, Fortinet & Juniper firewalls, and Citrix Load Balancers.

Cork, IE

• Senior member and trainer of LATAM & Spain group.
• Adjusted global guidelines to specific LATAM markets, improving the team’s data analysis accuracy and increasing productivity.
• Trained team in patterns recognition and analysis approach based on specific evaluated apps/services, accelerating team organization and reducing work overlapping.
• Conducted tailored information searches, analyzed, graded, synthesized search engine results, large-scale data analysis, and data Entry.
• Organised daily activities to prioritize work and help the team reach and exceed targets.

Caracas, Miranda, VE

• Monitoring, analyzing, and solving failures in the corporation’s web platform using Oracle WebLogic Server.
• Informing and implementing change to the corporation’s web platform over Linux and Windows Servers.
• Presentation of information related to production services (i.e., graphics, diagrams, and network interconnection maps, incorporating several services, servers, and databases). Documentation of the procedures developed.
• Monitoring and maintenance of production services (such as checking performance and clients' experience).

Caracas, Miranda, VE

• Solving medium and high-level difficulty problems on CORE IP and interconnected services.
• Monitoring the Bank Frame Relay and Metro Ethernet networks.
• Handling CISCO routers and switches, monitoring, and troubleshooting.
• Worked closely with customers/providers to provide technical solutions.
• Escalation and follow-up of issues with Internet service providers.
• Analyze data and interconnection services failures in the internal and external bank network structures, i.e., problems with routers, switches, customer equipment, and provider services.

Bogotá, CO

• Customer technical support.
• Project PWP (Migration to iPads), configuring iPads and iPhones, on-site support.
• Quality control, developing procedure manuals, troubleshooting, inventory.

• Implementing and managing LAN, WiFi and administrative server, tech support.
• Designing graphic and web material and administrative activities.
• Purchasing, medium and small scale sales.
• Attending customers and vendors.
• Managing human resources and weekly reporting for the general manager.

• Provisioning technical support.
• Graphic and web design
• Administrative tasks.
• Direct customer and member service.
• Database creation and maintenance.
• Presentation of projects, reports, and labor union statements.

Caracas, VE

• Executing technical support activities on telephone and data networks.
• Presenting information related to technical tasks assigned.

Bachelor'S Degree In Telecommunications Engineering, Telecomunicaciones, Electrónica, Tic.

"Science & Technology" High School Diploma, Sciences