At ZT Automotive, my leadership in service operations focuses on enhancing customer loyalty and driving gross profit growth. With a firm grasp on customer experience management, my team and I strive to exceed service benchmarks and foster enduring customer relationships. Our efforts have been instrumental in streamlining service processes, leading to a notable impact on the company's bottom line.Prior to my current role, I was at the helm of service management at Greenway Automotive, where I honed my expertise in gross profit analysis and customer experience strategies. My commitment to operational excellence and team collaboration has consistently yielded improvements in efficiency and customer satisfaction. At ZT Automotive, this translates into a robust service department that not only meets but anticipates client needs, ensuring a seamless and exceptional automotive service experience.