Jaya Krishna D Email & Phone Number

Bengaluru, Karnataka, India

• Project Manager/Scrum Master for Bhashini(https://bhashini.gov.in) which is an esteemed project from the Government of India. Bhashini is an AI-driven language translation tool that marks a transformative step in.
• Successfully implemented the Scrum process in the project. Coached team members, product manager and customer in preparation for scrum ceremonies, events, and goal attainment.
• Managing a team of 25 developers who follow the Scrum process to work on 2-4 week sprint deliverables.
• Ensuring to build, engage and motivate the team to deliver the project commitments.
• Worked on improving story writing, feature discovery, and requirements-gathering processes, which led to an increase in customer satisfaction.
• Ensuring QA best practices are implemented to see the quality of design, code and overall functionality in line with the client's expectations.

Bengaluru, Karnataka, India

• Organized and facilitated Sprint Planning, Daily Stand-ups, Sprint Reviews, Sprint Retrospectives, and release planning.
• Coached product manager to improve story writing, feature discovery, and requirements gathering process, which led to an increase in customer satisfaction.
• Collaborated with developers and product manager to assess project outcomes and prioritize future App features.
• Provided a Vision and strategy for agile practices and enabled a culture of continuous improvement for the organization.
• Lead the implementation and adaptation of a support tool (Freshdesk), which reduced the time to resolve tickets by an average of 36 hours.
• Utilized Agile Scrum Practices to help the team increase their velocity within the first year of adoption.

Bengaluru, Karnataka, India

• Responsible for providing analytical support in the design, development, and implementation of a project.
• Collaborated with developers to design and implement new features for a customer-facing application, which saw a 24% increase in user engagement metrics.
• Coached 16+ team members and stakeholders in preparation for scrum ceremonies, events, and goal attainment.
• Helped project teams set deadlines, resolve issues, and monitor project progress.
• Improved support response time by 35% by developing intelligent incident and problem tracking systems, and identifying and addressing risks, roadblocks, and conflicts.

Bengaluru, Karnataka, India

• Have worked on building a CRM tool for Amazon Support services. Contributed on multiple enhancements that has improved the overall client/customer experience.
• Other responsibilities include process improvements, project management, stakeholder management, interviewing and training.
• Organized workshops to create content to standardize solutions provided for frequent & difficult issues.
• Streamlined business operations by implementing a real-time reporting process, decreasing errors by 58% MoM.
• Created an easy-to-use troubleshooting and resolution guide that has improved the productivity by 66%.

Bengaluru Area, India

• Managed the mobile content operations team (20 Testing Associates and 5 QA Engineers) to meet our Selection Expansion, Quality & Service Level Goals.
• Streamlined software testing for the QA department, reduced time to publish applications by 49% and cut testing time from 3 days to 13 Hours.
• Helped the team in conducting comprehensive software testing, resulting in a 14% decrease in post-release defects and improved software quality.
• Managed stakeholders in India, the United Kingdom, and the United States by hosting daily stand-ups and coordinating weekly status reports.

Hyderabad Area, India

• Co-led the development of an organization-wide CSAT improvement, Recruitment Strategy, including needs assessment, strategic planning facilitation, and analysis.
• Designed a Step-up program to effectively utilize the resources to handle cross-functional processes during peak periods.
• Developed processes for streamlining operational tasks & improve overall team performance. Streamlined the communication/change management between business and support teams.
• Tracked the performance of projects against project plans and gave weekly status updates to a 20-member executive team.
• Collaborated with tech and program teams to provide SOPs for new process developments.

Hyderabad Area, India

• Handled technical queries related to Amazon Products and Services (Kindle, Content, and Fire Devices) over email and phone.
• Collaborated with the development team to troubleshoot and resolve defects.

Post Graduation - Executive General Management

Bachelor’S Degree, Electrical, Electronics And Communications Engineering

Mpc (Maths/Physics/Chemistry)

High School, Ssc