Jaya Krishna D Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

• Project Manager/Scrum Master for Bhashini(https://bhashini.gov.in) which is an esteemed project from the Government of India. Bhashini is an AI-driven language translation tool that marks a transformative step in digital inclusivity for Indian languages.• Successfully implemented the Scrum process in the project. Coached team members, product manager and customer in preparation for scrum ceremonies, events, and goal attainment.• Managing a team of 25 developers who follow the Scrum process to work on 2-4 week sprint deliverables.• Ensuring to build, engage and motivate the team to deliver the project commitments.• Worked on improving story writing, feature discovery, and requirements-gathering processes, which led to an increase in customer satisfaction.• Ensuring QA best practices are implemented to see the quality of design, code and overall functionality in line with the client's expectations.

Bengaluru, Karnataka, India

• Organized and facilitated Sprint Planning, Daily Stand-ups, Sprint Reviews, Sprint Retrospectives, and release planning.• Coached product manager to improve story writing, feature discovery, and requirements gathering process, which led to an increase in customer satisfaction. • Collaborated with developers and product manager to assess project outcomes and prioritize future App features. • Provided a Vision and strategy for agile practices and enabled a culture of continuous improvement for the organization. • Lead the implementation and adaptation of a support tool (Freshdesk), which reduced the time to resolve tickets by an average of 36 hours. • Utilized Agile Scrum Practices to help the team increase their velocity within the first year of adoption. • Managed and Coached the Scrum team using Agile Methodology of 2 weeks Sprint cycles to deliver new products/features.

Bengaluru, Karnataka, India

• Responsible for providing analytical support in the design, development, and implementation of a project. • Collaborated with developers to design and implement new features for a customer-facing application, which saw a 24% increase in user engagement metrics. • Coached 16+ team members and stakeholders in preparation for scrum ceremonies, events, and goal attainment. • Helped project teams set deadlines, resolve issues, and monitor project progress. • Improved support response time by 35% by developing intelligent incident and problem tracking systems, and identifying and addressing risks, roadblocks, and conflicts.

Bengaluru, Karnataka, India

• Have worked on building a CRM tool for Amazon Support services. Contributed on multiple enhancements that has improved the overall client/customer experience.• Other responsibilities include process improvements, project management, stakeholder management, interviewing and training.• Organized workshops to create content to standardize solutions provided for frequent & difficult issues.• Streamlined business operations by implementing a real-time reporting process, decreasing errors by 58% MoM.• Created an easy-to-use troubleshooting and resolution guide that has improved the productivity by 66%.

Bengaluru Area, India

• Managed the mobile content operations team (20 Testing Associates and 5 QA Engineers) to meet our Selection Expansion, Quality & Service Level Goals. • Streamlined software testing for the QA department, reduced time to publish applications by 49% and cut testing time from 3 days to 13 Hours. • Helped the team in conducting comprehensive software testing, resulting in a 14% decrease in post-release defects and improved software quality. • Managed stakeholders in India, the United Kingdom, and the United States by hosting daily stand-ups and coordinating weekly status reports.

Hyderabad Area, India

• Co-led the development of an organization-wide CSAT improvement, Recruitment Strategy, including needs assessment, strategic planning facilitation, and analysis.• Designed a Step-up program to effectively utilize the resources to handle cross-functional processes during peak periods.• Developed processes for streamlining operational tasks & improve overall team performance. Streamlined the communication/change management between business and support teams.• Tracked the performance of projects against project plans and gave weekly status updates to a 20-member executive team.• Collaborated with tech and program teams to provide SOPs for new process developments.

Hyderabad Area, India

• Handled technical queries related to Amazon Products and Services (Kindle, Content, and Fire Devices) over email and phone. • Collaborated with the development team to troubleshoot and resolve defects.

Post Graduation - Executive General Management

Bachelor’S Degree, Electrical, Electronics And Communications Engineering

Mpc (Maths/Physics/Chemistry)

High School, Ssc