Jay David Email & Phone Number

Mississauga, Ontario, Canada

• Overall planning and coordination of the project deliverables under the Scope of Work aligned with the customers
• Overall management of resources to manage the completion of tasks against the project schedule
• Responsible for end to end test and defect management during testing. This includes monitoring status of test execution, defects, bugs, rollouts and hotfixes and confirming that regular follow up is done with owners of.
• Act as liaison between the project and other DXC and P&G organizations
• Project status reporting
• Act as the DXC Single Point of Contact (SPOC) for project implementation.

Mississauga, Ontario, Canada

Philippines

Philippines

• Coordination of security related initiatives to Product Team
• Weekly security initiative status reporting
• Monthly review and approval of new Operating Systems access requests, extension and revocation
• Monthly Operating System access audit

Philippines

• Overall planning and coordination of the security and non security initiatives in application and OS space that needs to be deployed in operations
• Overall management of resources to manage the completion of tasks against the planned security and non security initiative deployment schedule in operations
• Weekly status meetings / reporting to discuss the progress, roadblocks, help needed for each initiative
• Creation and maintenance of processes that will be followed once initiative / project is handed over to operations

Quezon City, Philippines

• Review completeness of change requirements and and approval of change records
• Schedule and facilitate CAB meetings with technical teams and P&G Service Operation Managers
• Monitor change implementation and provide support if necessary
• Review and close all implemented change records and check if objectives were met
• Identify and implement improvement plans which includes action items identified from failed change analysis, customer feedback, internal feedback and process gaps.
• Monthly Service Delivery reporting

NCR - National Capital Region, Philippines

• Resource management
• Drive improvements for day-to-day operations to minimize outages and misses caused by the team within the shift
• Provide feedback to the Operations Lead on the performance of team members within the shift.
• Handle non-technical escalations within shift

Philippines

• Created change records, specific implementation plans and made sure that the plan is aligned with the different workgroup involved
• Coordinated the schedules and implementation plans to the sites
• Sent pre communication emails to site key users and P&G Service Operation Managers for visibility and approval
• Audited changes done by WMS L2 resources
• Tracked new releases/ versions for server OS, server firmware, rollouts and server uptimes.

Philippines

• Performed weekly coaching sessions to agents to improve sales skills and deliver quality customer service in providing assistance to the guests
• Listened to calls to quality assurance purposes
• Trained 2 batches of new hire sales agents on the needed knowledge and skills with the account’s tools and processes