Jay Davidson Email & Phone Number

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Respond to email messages for customers seeking help. Install, modify, and repair computer hardware and software.

• Performed maintenance for equipment, terminal devices, assigned vehicles and power generators.• Responsible for network integration using radio, wire, satellite and automated systems.• Directed signal training and provided technical advice and assistance.• Developed and executed communications security management (COMSEC) policies and guidelines within the company. • Provided telephone and face-to-face support to customers who have questions or issues related to system configuration/setup.• Performed signal support functions and technical assistance for computer systems.• Served as an on-call resource for International calls and scheduled after-hours maintenance and software installations as part of normal department rotation, as assigned.• Trained and provided technical assistance to users of signal equipment. • Planned and integrated the installation, operation, and maintenance of Combat Net Radio.• Performed signal support functions and unit-level maintenance on authorized signal equipment; and installing, operating, and maintaining radio and data distribution systems.• Developed knowledge base articles to document troubleshooting steps and common solutions to frequent calls for use by customers and peers.• Performed signal support functions and technical assistance for computer systems.• Provided technical assistance and training for local area networks.• Troubleshoot and solve technical issues including system performance, permissions, connectivity, login issues and application errors