Jay Doherty Email & Phone Number

Responsible for managing and building relationships with a large portfolio of existing clients. Carrying out annual financial reviews, analyzing clients finances, providing advice and implementing strategies to provide industry leading service.

As a Service Advisor at Vines of Guildford, I am the vital link between customer and workshop. In addition to carrying out all face to face transactions, I am responsible for managing customer expectations, resolving customer complaints and, where possible, maximising upsell opportunties whilst maintaning the brand image of both Vines Group and BMW UK.The role is notoriously difficult and multifacted. It involves balancing business needs and time constraints with Customer… Show more As a Service Advisor at Vines of Guildford, I am the vital link between customer and workshop. In addition to carrying out all face to face transactions, I am responsible for managing customer expectations, resolving customer complaints and, where possible, maximising upsell opportunties whilst maintaning the brand image of both Vines Group and BMW UK.The role is notoriously difficult and multifacted. It involves balancing business needs and time constraints with Customer expectations. Working as a Service advisor demands excellent time management and organisation skills in order to ensure smooth transactions for customers. In addition I also have outstanding interpersonal and listening skills which enable me to successfully identify customer needs and match them with available products. It is this skill that I am most proud of as it transforms a particularly difficult sales process with often distressed customers (ie potentially expensive repairs) into a much less intimidating form of solution provision Show less

Provided excellent and passionate customer service for one of the world's premium car manufacturer's. Negotiated with Clients and staff at al levels of the business to creatively and efficiently resolve customer concerns in an effective manner

Ba Hons, History

Activities and Societies: Historical Society, Lancaster University Football

Education record