Jay Downing Email & Phone Number

Glen Allen, Virginia

• Supported the Commonwealth of Virginia Executive branch agencies including 56,000 Windows PCs across 84 agencies and 1,600 sites.
• Manage and oversee the Azure Virtual Desktop environment for the Commonwealth. This includes meeting with customer to identify their needs and build custom structures around them, working with multiple teams across.
• Review and approve hardware devices with multiple vendors that are supplied to our customer, including pricing, device configuration, and testing.
• Review request for custom hardware configurations and work with vendors to identify ideal product for request. Work with Project Management team to provide solution to the customer.
• Keep Configuration Hardware Ordering Worksheet updated and accurate to help all areas of the business (Refresh Team, Net New Orders, Project Management team achieve their goals
• Provide guidance and assistance to ISO on Security Baselines for Windows OS and other products.

Chester, Virginia

• Supported the Commonwealth of Virginia Executive branch agencies including 56,000 Windows PCs across 84 agencies and 1,600 sites.
• Administrate the Client Management Suite (Ivanti/LANDesk) for 50,000+ nodes, spanning 70+ Commonwealth agencies, used for Desktop\Server Management, and support.
• Reviewed and updated process documentation for work requests to reduce rework
• Review work requests for accuracy and assign to team members for packaging and automated deployment
• Built agile end user testing process to improve configuration management and testing
• Provide advice and guidance to team for packaging of agency applications

Chester, VA

• Supported the Commonwealth of Virginia Executive branch agencies including 56,000 Windows PCs across 84 agencies and 1,600 sites.
• Administrate the Client Management Suite (Ivanti/LANDesk) for 50,000+ nodes, spanning 70+ Commonwealth agencies, used for Desktop\Server Management, and support.
• Reviewed and updated process documentation for work requests to reduce rework
• Review work requests for accuracy and assign to team members for packaging and automated deployment
• Built agile end user testing process to improve configuration management and testing
• Provide advice and guidance to team for packaging of agency applications

Chester, VA

• Technical resource for Client Management Suite used for collecting system\software inventory, patch management, electronic software delivery, remote control and operating system provisioning (imaging).
• Work with project managers to schedule, facilitating user acceptance testing and quality control by obtaining requirements, creating engineering solutions, communicating, following designated procedures
• Tested and upgraded to Ivanti Endpoint Manager 2017.3. Cut cost by reducing hardware requirements and consolidating to single CORE server
• Assisted in engineering projects within other technical disciplines such as image management and application packaging\software delivery.
• Provided support for complex issues with OS or software packages by collecting data from other support personnel, research root cause analysis, and problem resolution
• Updated and documented pilot user/system identification process.

Chester, Virginia, United States

• Control and maintain the single desktop image configuration for 50,000+ systems.
• Develop /maintain processes and procedures for security patching and OS image for all systems
• Continually assess procedures to ensure both internal and external teams operate as efficiently as possible for the partnership
• Ensure Project Support Center(PSC) is operating at peak efficiently

Richmond, Virginia, United States

• Supervise the lab and direct team members in image development and software solutions for agency
• Create and manage templates for distribution through image reinstalls and new desktop refreshes
• Develop and maintain installation packages using Windows Installer architecture
• Supervise evaluation, testing and certification of desktop OS, applications, security patches, and services
• Oversee testing with customers to review and analyze requirements for application packaging.
• Analyze, develop and test complex desktop software for customer

Richmond, Virginia, United States

• Team lead for hardware and software (HW/SW) technical support
• First level of support for 10 divisions (>300 users) of the Virginia Department of Transportation(VDOT)
• Final level of support for all Central Office divisions (1300 users) and VDOT statewide (10,000 Users)
• Keep team members updated on training to aid in total customer satisfaction
• Deploy team in a timely fashion to provide technical support
• Coordinate the procurement, delivery and installation of computer software and hardware

Richmond, Virginia, United States

• Create, research, test, and deploy software images to ensure uniformity of systems
• Lead Technician for Year 2000(Y2K) Compliance Project.
• Analyzed need, integration, and installation of telecommunications and computer at user locations
• Instructed classes pertaining to configuration of network hardware and software components for optimal performance
• Installation, configuration, and testing of PeopleSoft 6.0 within the Financial Management System.
• NT Administrator of Virginia Department of Transportation training rooms.

Richmond, Virginia, United States

• Troubleshot PC hardware and software – On and Off site
• Repair and replace faulty computer components.
• Maintained NetWare network including network login scripts
• Inventory management.
• Supervised coworkers and aided in repair of problematic PC's
• Coordination and distribution of helpdesk requests throughout Central and Southern Virginia.