1. Financial Analysis and Reporting: - Analyzed and reported on finished goods inventory changes, providing concise explanations for variances. Utilized data analysis to identify and communicate cost-driving activities, implementing controls that led to a 15% reduction in inventory variances. Conducted comprehensive analysis of Finished Goods inventory at local and 3rd party warehouse locations, ensuring accuracy in forecasting.2. Budgeting and Overhead Management: -… Show more 1. Financial Analysis and Reporting: - Analyzed and reported on finished goods inventory changes, providing concise explanations for variances. Utilized data analysis to identify and communicate cost-driving activities, implementing controls that led to a 15% reduction in inventory variances. Conducted comprehensive analysis of Finished Goods inventory at local and 3rd party warehouse locations, ensuring accuracy in forecasting.2. Budgeting and Overhead Management: - Supported Budget Manager and Finance Lead in managing overhead costs, contributing to successful annual budgeting processes. Played a pivotal role in the period-end close process, ensuring accurate financial reporting and compliance within tight deadlines. Contributed to the annual overhead budgeting process, aligning financial planning with strategic objectives.3. Account Reconciliation and Controls: - Reconciled balance inventory accounts related to Brandon Manufacturing, implementing meticulous control measures. Actively participated in physical counts, analyzed adjustments, and communicated impacts to stakeholders, maintaining the integrity of financial records.4. Project Collaboration, Leadership, and Six Sigma Involvement: - Collaborated on specialized projects with the Finance Lead, showcasing a proactive approach and adaptability. Led in the formulation of recurring and ad-hoc reports, highlighting cost-saving opportunities and progress. Actively participated in Six Sigma projects, contributing to a 20% reduction in process inefficiencies within the Financial Analyst function.5. Professional Development and Collaboration: - Engaged in ongoing professional development opportunities, staying abreast of industry trends and best practices. Demonstrated strong proficiency in financial software and data analysis tools, enhancing accuracy and efficiency in daily tasks. Fostered a cohesive and communicative work environment through regular cross-functional collaboration. Show less

Customer Relations:-Developed effective customer relations by addressing inquiries via phone and chat, ensuring timely and accurate responses.Technical Issue Resolution:-Identified, researched, and resolved diverse customer issues, achieving a high Customer Satisfaction (CSAT) score.Diagnostic Expertise:-Diagnosed and resolved basic to advanced technical concerns, including hardware, digital content, and disc-related issues, contributing to a significant reduction in… Show more Customer Relations:-Developed effective customer relations by addressing inquiries via phone and chat, ensuring timely and accurate responses.Technical Issue Resolution:-Identified, researched, and resolved diverse customer issues, achieving a high Customer Satisfaction (CSAT) score.Diagnostic Expertise:-Diagnosed and resolved basic to advanced technical concerns, including hardware, digital content, and disc-related issues, contributing to a significant reduction in Average Handle Time (AHT).Documentation and Reporting:- Maintained meticulous customer notes, reports, and logs in the CRM tool, ensuring comprehensive issue resolution and facilitating smooth escalation procedures.Team Support and Training:- Played a pivotal role as a floor support person, aiding colleagues in meeting metrics, and actively participated in daily meetings, sharing gained knowledge and insights to enhance service quality.Metrics and Reporting:- Produced detailed metric goal reports, including AHT, CSAT, and performance charts using MS Excel and MS Word, contributing to meeting client contractual goals.Flexibility and Productivity: - Demonstrated flexibility by working overtime as per manager's requests, contributing to the achievement of monthly metrics and enhancing overall team productivity. Show less