Jay Edwards Email & Phone Number

Jay Edwards is a Fulfillment Specialist at Kingfisher Telecom at Kingfisher Telecom Ltd..

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  Fulfillment Specialist

  Kingfisher Telecom Ltd.

  Nov 2022 - Present - Wallington, England, United Kingdom

  • Order Management: Process and fulfil Broadband and VoIP orders for both new and existing customers, ensuring timely and accurate service delivery.• Coordination: Liaise with Openreach to schedule engineer visits for installations and repairs, ensuring minimal disruption to customers.• Customer Support: Provide expert advice and assistance to customers, maintaining high satisfaction levels and building lasting relationships.• Cross-functional Collaboration: Work closely with Sales and Customer Service teams to ensure seamless operations and consistent communication.• Content Management: Create and maintain content for Kingfisher Telecom’s social media accounts, driving engagement and brand visibility.• Technical Resolution: Address and resolve technical issues efficiently, minimising downtime and improving customer experience.• Staff Training: Train new employees on process flows, improving team productivity and adherence to best practices.• Sales Enhancement: Identify and capitalise on cross-selling opportunities, contributing to increased revenue and customer retention.• Account Management: Manage customer accounts, ensuring consistent follow-up and service continuity