Jay Fleming Email & Phone Number

Whitchurch, Shropshire

Whitchurch

Hi, I'm Jay and I manage the Hardware department at Signmaster Systems Ltd and work very closely with the Directors in order to optimize the customer experience, which is paramount to us and also along with my counterparts, drive the business forward and from strength to strength. Constantly looking for innovative ways to improve the customer experience and expand the business.I am very customer focused, am a very driven and a very highly motivated sales professional. I am centered, tenacious, positive, ambitious, optimistic and very personable. I constantly strive for perfection and excellence. At Signmaster I manage our sales team which is comprised of specialists in wide-format hardware and associated technologies, with my team servicing the whole of the UK. My department handles and offers a vast range of products and technologies including eco- solvent, UV, latex, laminators, flatbed applicators, plotters and other finishing systems. We only handle the top leading brands.I act as more of a consultant, listening to customers needs in order to help them grow their business, by making sure that they invest in the best solution for their and their business’s needs. I pride myself on offering honest, impartial advice and building lasting customer relationships. I ensure that Signmaster doesn't just sell a box for an easy sale, but sells the right solution to the right customer.In addition to sales consultation and managing our internal sales team and operations, I also manage and handle both our UK and international supplier relationships. Our international suppliers are accounts where we have exclusivity in the UK for distribution of their products, these include companies in Malta, Norway and Spain.Customer service is extremely important to me and I strive to be the best, this comes from a combination personal values and ethics. Building strong customer and supplier relationships is a big part of what I do.My door is always open..

Whitchurch, Shropshire

At Signmaster I am responsible for the sales of all the hardware ranging plotters through to wide format solvent and UV printers, flatbeds and finishing systems.Working with the customers throughout the complete sales cycle from enquiry through to order processing and installation, building and sustaining professional relationships with clients, manufacturers and suppliers.When I am not conducting sales activity in the office, I will be found giving a personal demostration service at Signmaster's state of the showroom facilty. I conduct demonstrations on the majority of the equipment and software in our portfolio.

Whitchurch

I started at CS within the Accounts Department as the Purchase Ledger, my main duties were managing the creditors accounts, processing and reconciling invoices and offering support to the Finance Director. March 2009 I made a transition into the Sales Department as it was mutually identified that my attributes and personal qualities would be ideally suited to pursue a career as an Area Sales Manager. I adopted a position as an internal Sales Executive which enabled me to attain a sound technical understanding of contract furniture manufacture and develop my attributes into good sales working practices. Along with completing an NVQ in sales, I built strong working relationships with the senior management team, my external Area Sales Manager and internal colleagues, from this I acquired key skills and techniques that enabled me to become an effective sales resource within the CS sales environment.As I developed within my role I built and maintained strong internal and external customer relationships which enabled me to optimise their customer experience. Working to achieve personal, departmental and regional KPI’s I completed the sales cycle from start to finish providing high standards of before and after sales support. I identified and pursued sales opportunities in-line with company goals and objectives by using a variety of tools and resources, I also created and used a variety of databases e.g. creating a client database showing prospect strength/activity, building a database so that I could effectively co-ordinate product samples, recording customer enquiries with a timeline of activity and producing anticipated orders reports

Shrewsbury

Returning to the Little Chef company at a new site to larger my career as a catering manager. My position here is was an assistant catering manager responsible for three operations and brands; the Little Chef; Burger King and Coffee Tempo. The site has a seating capacity of 140, an ASPH of £6.50, and gross sales of £24000 a week. I liaised with the Regional Manager, Retail Development Director and the Operations Directors on a regular basis. The key duties included; performance management (GP%, wage%, KPI’s); people management (rotas, wages, payroll, induction and training, implementing a variety of motivational techniques, disciplinary action); financial management (cash reconciliation, change orders, banking, petty cash, invoices , credits and returns). I am also familiar with benchmarking , kiazen , quality circles , calculation of R.O.C.E , liquidity ratios and forecasting of sales and covers.

Chester

Working in a business of similar nature, I made this change of employment to increase my career prospects. Starting as a supervisor with duties similar to my previous employment, I achieved promotion within a month of joining the company. As a member of the senior management team my role was to be accountable and responsible for the performance of the whole operation. This required monitoring and maintaining a healthy gross profit percentage and stock control. Other duties included stock ordering, payroll and sales forecasts, performance management , financial management and people management.

Oswestry

The initial role in this employment was as a team member. My duties included waiting on, food and drink preparation and cash handling. After several months I earned a promotion to the management team as a duty manager. My new duties required me to effectively manage the operation of the business. This provided the opportunity for me to develop people management skills and customer service excellence.