Jay Fox Email & Phone Number

Nashville, Tn, Us

Nashville, Tennessee, United States

Facilitating customer support requests from salesforce queue, calls, and chats. Coordinating support level resolution meetings and new product demos via Zoom. Owning resolution pipeline at every point in the process from resolving the issue, creating engineering outreach to advancing escalations.

Nashville, Tennessee, United States

Established robust professional relationships between account management teams and vendors, ensuring swift completion of user requests.Managed end-to-end customer equipment setup, onboarding, activation, and troubleshooting processes.Provided continuous support for over 100 accounts until achieving full health status.Innovated virtual brand opportunities and devised growth concepts for customers' brands.Facilitated effective communication and feedback loops between direct associates and the leadership team.Took ownership of the activation pipeline, proactively resolving blockers and enhancing outreach efforts.Implemented solution-oriented strategies to enhance platform service, increase user satisfaction, and streamline error identification.

Nashville Metropolitan Area

Successfully streamlined processes for an escalation queue, reducing backlog by completing 200 onboardings weekly.Orchestrated platform onboardings for major brand consumers, ensuring seamless business continuity.Implemented streamlined processes for an escalation queue, achieving a 30% weekly reduction in backlog through efficient completion of onboardings.Leveraged proficiency in Salesforce and Zendesk to optimize daily operational tasks.Facilitated the integration of Uber with Postmates, supporting vendors, stakeholders, and merchants while sustaining daily operations.Identified and executed platform enhancements that significantly boosted operational efficiency.

Nashville, Tennessee, United States

Successfully completed platform onboardings for multiple high-priority brand consumers. Facilitated relationships between account management and vendors to complete user requests. Supported leadership with project management assistance by creating assignments, tracking progress, and resolving issues.Produced solution-oriented results to improve platform service and identify unknown errors.

Nashville, Tennessee

Assisted in policy overview and resolution training that led to improvement of platform standards and operations. Reviewed and analyzed customer service performances for teams of 10+ representatives, aiming to uphold the highest standards of the platforms Developed a goal-setting agenda for each agent that was directly concentrated towards their line of business operational guidelines and standards. Led crossreferencing information assistance to multi-leveled agents across every line of business operation.

Greater Nashville Area, Tn

Achieved promotion within 4 months of hired date. Worked with all couriers on current Postmates Platform. Handled escalated calls from multiple couriers Executed daily internal huddles with current agents.Handled escalated tickets for couriers.

Greater Nashville Area, Tn

Procured wireless devices for multiple companies. Completed assigned daily goals.

Brentwood, Tn

Greenhills

Greenhills/Nashville, Tennessee

One-on-One Hands on Customer Service, Cleaning, Taking orders at high volumes, Barista, Baking

Brentwood, Tennessee

Cooking, Cleaning, Taking orders, Counting daily funds, Hands-on Customer Service, Greeter

Bachelor'S Degree, Pubic Relations

Education record

Activities and Societies: Channel 5 stars program Varsity Football Varsity Track