Provided front-line in and out of game customer support for users of "Imagine Town", a web based social game in the Imagine IP product range developed by Ubisoft.Produced guides for a variety of gameplay aspects of Imagine Town.Organised in-game events for customer participation.

Codemasters Online has been a publisher of the successful MMORPG Lord of the Rings Online since 2007. I joined the company when they made the decision to move from an outsourced customer service team to a dedicated in house support team. I worked as a Senior Games Master.I held the role of Communication Senior, ensuring the effective communication of all necessary information to every member of the GM team.Liaised with members of other departments passing on information from and to the GM team.Managed a Customer Satisfaction Survey. Worked with members of the company's database and web teams to produce a CS Survey based on services provided by my team.Created and organised the shift and holiday tracking system for the whole GM department.Managed a team of GM's providing 24 hour support, monitoring their performance and providing support/training where necessary.Designed and wrote policies and procedures for the GM team.Managed customer complaints to completion.

Activision Blizzard is the current world leader in their genre of gaming having produced an online game boasting a subscriber base of over 12 million. My most recent role within the company was as a Specialist game Master dealing with detailed database queries and largely autonomous decision making. Formerly I was a Game Master, working as front line customer support answering customer queries, resolving customer issues or forwarding certain issues onto specialists.Provided customer support in an online environment.Performed detailed searches of our databases for verification and resolution of customer queries.Consistently met and exceeded targets set for work quantity and quality.

A high street bank within the UK. I worked for them in a front line customer service capacity dealing with customer queries and exposing customers to our varied services, setting up appointments to discuss the possibilities of using those services.Dealt with customer transactions and enquiries.Assisted with a set of recruitment interviews, filling in for a branch manager who was unable to attend.Showed high flexibility by working in different branches in the area as needed, on short notice on several occasions.

Dyslexic Ideas was a small education initiative set up to provide basic literacy and computing skills to adults of all ages with dyslexia or similar learning limitations. I worked with the founders on a volunteer basis while living in the area.Tutored ESOL learner on a one-to-one basis.Assisted with teaching and group work.Assisted with administration.Designed database and spreadsheet for enrolment and petty cash.

A world wide high street bank with branches in the UK. I worked as a teller dealing with customers face to face and took on the role of stationary clerk while working there.Dealt with customer transactions and enquiries.Received reward for my contribution to the bank in exceeding its quarterly mortgage sales target.Organised stationary and ensured re-ordering when required.

A temping agency specialising in waiting services for large corporate/ sporting/ music events.Provided waiting services in an unobtrusive and friendly manner.

One of the largest supermarket chains in the UK. I worked for the company on a term time contract, working only during the times I was not studying at university, but was recognised to be a key asset when I was placed in charge of the Frozen foods section of the store and asked to create a new spreadsheet for sales profit/loss analysis by the store manager.Improved in-store monitoring for product sales and loss administration.Answered customer queries, maintained tidy appearance and stock levels of shelves.Ensured prominent display of special offers and stock rotation while in charge of frozen foods aisles.Trained my successor in the time management and health and safety issues specific to frozen foods.