Jay Harper Email & Phone Number

Chicago, Illinois, United States

At the Medeival Torture Museum, I carry out administrative support for museum management by serving as point of contact between the collection owner, remote marketing executives, and on-site staff to ensure smooth day-to-day operations and engaging social media production.- Act as primary administrative support for all daily museum operations, including staff management, scheduling, inventory tracking, business correspondence, website copy, and both front desk and back-end visitor… Show more At the Medeival Torture Museum, I carry out administrative support for museum management by serving as point of contact between the collection owner, remote marketing executives, and on-site staff to ensure smooth day-to-day operations and engaging social media production.- Act as primary administrative support for all daily museum operations, including staff management, scheduling, inventory tracking, business correspondence, website copy, and both front desk and back-end visitor support.- Develop reports to track and analyze customer behaviour, with a direct effect on daily operations”- Create video content for museum social media on Tiktok and Instagram, including all historical research, script writing, filming, and video editing, culminating in a 500% increase in average engagement per post across both platforms. Carry out English language transcription for museum audio guide, fostering greater accessibility, visitor engagement, and exhibition quality for our deaf/HOH patrons.- Correspond with local business alliance and create promotional copy, graphic design, and editorial features to promote museum events and general attendance. Show less

As a freelancer, I’ve composed editorial/marketing copy for clients, including blog posts, short fiction, and ghostwriting.- Highly responsive to client and editorial feedback and communicative regarding changes and clarification.- Consistently meets deadlines and delivers written content within appropriate time frames to ensure adequate time is available for editing.

Chicago, Illinois, United States

At Williams & Sonoma, I fulfilled the duties of both the floor and fulfillment staff by providing in-store customer service and swift, accurate behind-the-scenes support to ensure customer satisfaction with their shopping experience in-store and online. - Consistently met or exceeded daily sales goals totalling $1000 or more per shift, contributing to my store location’s most profitable year to date.- Acted as the first point of contact for customers shopping in-store, utilized strong… Show more At Williams & Sonoma, I fulfilled the duties of both the floor and fulfillment staff by providing in-store customer service and swift, accurate behind-the-scenes support to ensure customer satisfaction with their shopping experience in-store and online. - Consistently met or exceeded daily sales goals totalling $1000 or more per shift, contributing to my store location’s most profitable year to date.- Acted as the first point of contact for customers shopping in-store, utilized strong interpersonal skills to tailor each shopper’s experience to their specific needs, from elevating the experience of the casual home cook to suggesting professional-grade products for experienced kitchens. - Became a go-to employee for fulfilling gaps in daily staffing needs within the store, providing comprehensive product recommendations and sales assistance to customers, as well as updating and maintaining visual display throughout the sales floor, online fulfillment, point of sale transactions, responding to client phone calls, and performing inventory. Show less

Oak Park, Illinois, United States

At Sugar Fixe, I assisted in a major managerial transition, including taking over portions of our social media content generation, as well as employee and training /scheduling.- Created promotional photography for FOH & social media display & wrote promotional ad copy, resulting in a 50% increase in content engagement across all business social media platforms.- Organized catering orders via phone/email, acting as first point of contact for customer relations and inquiries, and… Show more At Sugar Fixe, I assisted in a major managerial transition, including taking over portions of our social media content generation, as well as employee and training /scheduling.- Created promotional photography for FOH & social media display & wrote promotional ad copy, resulting in a 50% increase in content engagement across all business social media platforms.- Organized catering orders via phone/email, acting as first point of contact for customer relations and inquiries, and coordinating catering orders with Kitchen Staff.- Directed other employees during daily shifts to provide high-quality customer service; responsible for training new employees & employee scheduling.- Coordinated weekly business-to-business end supply orders, & maintained inventory. Prepared cash deposits & pay-outs, as well reconciling /closing drawers at end-of-day. Show less

Chicago, Illinois, United States

At Peet’s, I personally led a coffee sales initiative recognized at the national company-level (ranked #3 in Coffee Bean Sales; February 2015), and worked as part of a team recognized at the national company-level for Customer Satisfaction (90% satisfaction based on survey results; ranked #4; April 2016).- Led product training for all employees, and trained new employees in cash-handling, POS operation, and Barista skills.- Provided and maintained high product quality and… Show more At Peet’s, I personally led a coffee sales initiative recognized at the national company-level (ranked #3 in Coffee Bean Sales; February 2015), and worked as part of a team recognized at the national company-level for Customer Satisfaction (90% satisfaction based on survey results; ranked #4; April 2016).- Led product training for all employees, and trained new employees in cash-handling, POS operation, and Barista skills.- Provided and maintained high product quality and excellent service in a customer-facing environment. Show less

Bachelor Of Arts - Ba, Anthropology

Bachelor Of Arts - Ba, Linguistics

Bachelor Of Arts - Ba, Anthropology