Jay Hildreth Email & Phone Number

Bedford, Massachusetts, United States

* Support of a cloud-based, Big Data system that monitors millions of transactions per minute using a sophisticated and complex algorithm to detect suspected Fraudulent Activities by comparing previously and dynamically learned expected behavior of a given domain. A Normalized Risk Score is created (0 – 1000) to allow created Rules to trigger actions on the transaction/user/device.• Troubleshooting of complex issues and submission of reproducible issues as Bugs to Development for clients- mobile, pc based and customer servers.• Worked with the Data Science team to investigate fraud based on statistical data and user experience and expected product behavior.• Provided support to large capital (Financial, Government, Insurance) customer base.• Troubleshot and tested with SOAP, Database queries, Kibana,• Private Environment Setup using Jenkins change control, using Windows Server 2016, MS SQL, Cassandra, RabbitMQ, Linux, Tomcat for large multitenant Cloud base product

Expert Level Support(Tier 3-4), modeling ITIL Incident and Problem Management Processes * Enterprise Mobility/Messaging Solutions(B2B), OVI hosted web services (consumer) * Administration/deployment of internal and production applications such as: Windows 2003/2008,Exchange 2007, VMWare, NAGIOS, mySQL, MS SQL Express, Apache, vTiger, Drupal.* Reproduction of issues and submission of reproducible issues as Bugs to Development. * Voice solutions support/admin 50 user Cisco Call manager network, some Avaya support.Application and Development Environment setup* Windows Systems- setup, maintain and troubleshoot Servers, Workstations, VMs for internal lab and in-depth troubleshooting of Server based products for external customers. Includes AD, account permissions,database connectivity, Java, networking.* Linux Systems- setup, configure, maintain, monitor, kernel and RPM updates, dev environment. Supported products- Nokia Business Center, OMA DM server, Groupwise Mobile Suite on SUSE Linux, VMWare Server.* Linux script editing for Nokia Business Center, simple scripts for lab administration.Project Management/Special Development Projects * Project Lead for support of 1000 user beta test system- Setup, maintenance, training support engineers, coordinating deployment of new releases. * Account Coordinator for support of Groupwise Mobile Suite with Novell Support Team.* Scrum Master/contributor for team creating apps for Social Networking Applications integration with OVI API * Maps API – Places registry, setup Drupal site and automated functional testing with Selenium and Sauce IDE/RC.* AGILE/SCRUM Scrum Master Certified, worked on SCRUM-based teams.