APPLICATION/SYSTEM SUPPORT ENGINEERSupported customers through hands on troubleshooting using tools, lab system setup, testing and administration, and direct customer system access, utilizing my experience in Network/Systems Engineering, Web applications, Mobility solutions, technical operations and Datacenter hosting.Career Summary• Experienced Enterprise Applications and System Administration, and Technical Support Engineer with Application Setup and administration on Windows and Linux Server Network Infrastructures, and technical operations including:• Expertise in Investigation and Resolution of complex client-server web applications, system, network connectivity and proprietary API issues.• Networking hardware administration and monitoring concepts and troubleshooting including packet capture, SNMP tools and security concepts.Enterprise Applications• Web Applications Support- Java, J2EE, .NET, PHP, SQL databases• ELK Kibana to troubleshoot Cloud based multitenant solutions.• On Premise Big Data system financial transaction monitoring support.• Cloud application support- VMWare, Azure and AWS.• Voice Solutions setup, support and administration, Cisco Call Manager, Access points.QA/Development• RSA ATS Advanced toolset, application private environment that includes- Cassandra, RabbitMQ, Windows 2016 Server, RHEL 7.x and MS SQL 2016.• RSA Adaptive Authentication SOAP API setup and support.• Software Release Testing, Regression and Functional software testing, setup of test environments• Development Environment setup, ECLIPSE, Netbeans, CVS, Apache, Tomcat, MS Studio.• Develop automation scripts for Windows using ADSI, ADO, WMI, WSH, HTA, VBscript, Javascript• Software Development Lifecycle, AGILE/SCRUM knowledge of Methodology particiated in SCRUM teams and API hackfest.• Sun Certified Java Associate, Java Platform, SE
Listed skills include Mobility, Cell, Solutions, Support, and 2 others.
