Jay Johnston Email & Phone Number

Cedar Rapids, Ia, Us

Iowa City-Cedar Rapids Area

Cedar Rapids, Iowa Area

Marion, Ia

-Find, qualify, close and develop current business opportunities.-Adhere to proven sales process including call and meeting metrics-Manage all stages of the sales cycle, from initial prospecting to client relationship management. -Achieve revenue goals by making sales calls and presenting solutions to key prospective accounts.-Transition clients to service team representatives to ensure client needs are continually met.-Review account status on a daily basis and implement strategies regularly to address areas of -concern as well as business expansion opportunities.

Cedar Rapids, Iowa Area

-Earn customers by actively researching and seeking out prospects via sales calls, current customer leads, and build relationships with outside sales agents.-Develop solid relationships with customers by providing them with excellent customer service.-Negotiate fair rates with both the client and carrier based on current market conditions.-Serve as a liaison between customer, carrier, shipper, and receiver.-Manage the movement of the client’s goods, ensuring they are picked up, transported and delivered on time for customer’s satisfaction.

Cedar Rapids, Iowa Area

-Customer Relations Manager—Resolution of a variety of complex customer service issues requiring knowledge of life insurance products and transactions focusing on customer satisfaction, quality, and efficiency-Spoke with 75-85 clients daily regarding service request or service issues-Managed customers using multiple systems, technologies and the coordination of other functions as required-Trained and developed 15 member team; focused on customer requested resolution-Team Lead—Encouraged employees in their professional growth by coaching, mentoring, and motivating through exceptional daily commitment-Business Monitor—Identified and reported training issues in order to increase productivity and promoted quality output-Analyzed problems and resolved problems within the team as well as with customer-Obtained Life and Health Insurance license-Traveled to Singapore to assist with training and the organizational structure of the office. -Analyzed and collected data of current operations for a new system integration. Trained current staff with correct business flow for more efficient production

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Education record