Jay Krish Email & Phone Number

South Melbourne, Vic, Au

• Effective management of IT vendors and Business stakeholders to support CSV IT service Ops. •Assist the executive director with the RFP/RFQ process for vendor selection.(Winner of Cenitex Hackathon 2024 sponsored by the Vic Government for innovative ideashttps://www.linkedin.com/feed/update/urn:li:activity:7193513415443677185/)Manage the transition of mission-critical IT projects to Service Operations. • Define Change management and Major Incident management L3/L4 process for CSV.• Manage Changes to the IT infrastructure, case management systems, configuration items, and associated documentation• Performed the assessment, risk analysis planning, and design of release packages during the build, test, and deployment phases• Distribution of the Change Advisory Board Agenda, Minutes, and Chair of the weekly CAB• Vendor Management: Acted as a single point of contact with 3rd party Vendors for all changes impacting CSV• Lead Incident management: Coordinate high-severity incident outage notifications to impacted jurisdictions (Courts) and manage the stakeholder communication lists ensuring incident notifications are targeted to the correct audience• Conduct Post Implementation Reviews and partake in Post Incident Reviews• Champion of Change and Incident Management Policy and Process. Responsible for mentoring the Change Champions in the CSV IT department.

Melbourne, Victoria, Australia

Australia

London, United Kingdom

Birmingham, England, United Kingdom

• Managed successful delivery of every customer requirement, on-time; as per customer expectations and first-time right-on quality.• Job involved planning the high bandwidth orders and Project Managing Customer Orders and end to end delivery within the ADD (Actual Delivery date).• Lead Transit & Capacity Deployment Program for the core network, Managed project lifecycle involving the respective phases: planning, Executing, Monitoring & control and closing.• Conducted training on Processes & Process Improvements for Junior Engineers.• Worked in coordination with process specialist to develop L4 Process Maps, for Service delivery.

Bengaluru South, Karnataka, India

 SME for transmission, Single point of contact for the Management, for escalations, queries, routine inquiries on Telecommunication network Incidents.  Updating the team on a regular basis on process changes, new tools, and technologies.  Analyzing issues raised by Network operations to sort out problem areas and thus reaching solutions to close off issues  Responsible for generating reports on a weekly basis to measure work output and team utilization.  Analyzing the requirements and plan the circuit routes, which may require the provision of new equipment. Accountable to plan outages for software updates. Project manage the implementation of the transmission network involving Network design, configuration management, Network administration, and field operations management. This involved PDH, SDH, DWDM, RF, CWDM Fiber optics, and OTDR technologies for an exclusive new roll-out in India for Broadband and telephony services.  Managed a team of engineers for Network administration, Network design configuration, maintenance, and management of SDH Multiplexers from multiple vendors. Project Manage and scheduling of software upgrades, patches, and configuration changes that underpin the launch of new capabilities, technologies, and products. Worked in coordination with multiple teams and vendors to resolve major outages in the transmission network. This involved fiber breaks, equipment failures, and issues related to utilities (power, temperature power supply failures. Devised effective strategies to streamline overall operations for the implementation of GPON. Management of multiple teams involving FTTH/GPON network planning team, system installation, installation of fiber optic cables, splicing of OFC, subducting of feeder and distribution routes, installation of ONT, commissioning and testing.

 Designed an HFC network for (CATV and cable broadband services) involving optical nodes LE amplifiers and passive elements.  Accountable for devising strategies for HFC network up-gradation for providing Internet services over coaxial cable to increase the network utility and provide value-added services to customers. Completed network planning for the installation of SDH nodes as the backbone for the HFC network. Experienced in modulators, amplifiers, and satellite receivers, CMTS, and RF networks. Managed technical and OSP teams(technicians and supervisors) for the Implementation OFC/HFC network for the state of Kerala, fiber ring structure spanning 500 Kms and installation commissioning(OTDR testing) as well as NMS management of SDH multiplexers. Manage Network power management solutions for the HFC nodes. This involved managing and maintaining an inventory of generators, uninterrupted power supply backups, scheduling duty rosters for operations crew to manage operational power response during emergency management events, and management of spares for Generators and UPS.

Master Of Technology - Mtech, Information Technology

M Tech, Technology Management, Hons

Awarded with Master of Technolgy Degree from the University of Kerala.

Bachelor Of Engineering, Electronics And Instrumentation

Diploma, Electronics And Instrumentation

Got awarded with Diploma from Model Polytechic,

Pre Degree, Pcm

Passed out PreDegree From Mar Ivanios College,under University of Kerala.

Sslc