Team Leader
CurrentUtilized Power BI and Advanced Excel for productivity and employee performance reporting. Automated reports using VBA/Macros for increased efficiencyGenerated attrition and headcount reports for workforce planning.Managed data with Google Sheets and Advanced Excel for accuracy and compliance.Led IVR strategy execution for improved call center performance.Proficient in software like Salesforce, Lead Square, and Ameyo.Achieved cost optimization and forecasted automation channel revenue.Managed diverse customer portfolios and allocated customers strategically.Led automation project initiatives, optimizing processes for increased efficiency and productivity.Assisted in the development of data-driven KPIs to monitor and measure business performance.Expertise in data cleansing, transformation, and data quality assurance.Providing daily reports with 100% accuracy as per timelinesUsing macros, daily reports such as Talk Time and Break Reports will be prepared automatically and dialer files as well.Daily reports present hourly wise in google studio.Transformed customer data into actionable insights through reports and dashboardsManaging IVR & SMS strategy following and run on time.Timely asset allocation for new joiner’s.CRM account creations and regular mapping based on team segregation (Sales Force and Leads Square)Facilitating seating arrangements by coordinating with admin
