Jay Leader Email & Phone Number

Valley Green, Pa, Us

Levittown, Pennsylvania, United States

Let me help you or your loved one navigate the treatment experience and avoid some of the pitfalls of the treatment industry

United States

Coordinating care across 4 phases of treatment. From Detox through each level to include Intensive Outpatient Program, my duties were to ensure patients were receiving best possible care and experience across multiple disciplines (medically/therapeutically) and increasing company profitability.

• Coaches, evaluates and mentors Tier 1 and Tier 2 Advisors, approximately 40 Advisors• Proposes, drafts, and changes policies and procedures • Improved customer interactions and performed quality assurance• Managed escalated calls with high profile clients• Performed basic troubleshooting procedures • Demonstrated exceptional, consistent and comprehensive knowledge of Apple technology and applications• Delivered exceptional customer service while maintaining a high degree of professionalism

• Lead, assisted and mentored Tier 1 and Tier 2 Advisors who handled customer IT issues• Independently reviewed fraudulent iTunes transactions and reported fraudulent trends• Ensured a high level of customer support by ensuring a great customer experience, effectively determining customer needs, maintaining personal interaction with clients, recommending products, answering to inquiries, and reporting to managers

East Coast, United States

Mastered rules interpretations and implemented enforcement of game rules in high stress and high paced environment.

• Point of contact for support enhancement requests and determined if requests were suitable for submission• Troubleshot and supported customer with iTunes Store issues

• Pioneered brand new position for the State Police• Handled confidential records and determined disclosure status of specialized documents, evidence, regulations, procedures, etc.• Drafted and issued legally binding correspondences• Collaborated in the creation of new policies and procedures

• Call Center Operator • Oversaw the lawful transaction of firearms. Utilized numerous databases to independently approve/disapprove requests for firearm purchase or license to carry concealed applications• Coordinated apprehended individuals with felony warrants

• Call Center Operator • Oversaw the lawful transaction of firearms. Utilized numerous databases to independently approve/disapprove requests for firearm purchase or license to carry concealed applications• Coordinated apprehended individuals with felony warrants