Jay Leduc Email & Phone Number

Eau Claire, WI, US

Wisconsin, United States

Regional Operations Manager – Illinois, Iowa,Indiana, Minnesota, South Dakota, and WisconsinOversee Distribution Center and Branch Operations for SouthernCarlson throughout the upper Mid-West. Key areas include, staffing activities, customer support, warehouse operations, service activities, purchasing, support for sales team members. Conduct regular.

Eau Claire, Wisconsin Area

• Southern Carlson is a leading national distributor of the most recognized construction, industrial, and manufacturing tools and supplies in the industry.Provide leadership for operations and service team members.
• Manage 4 direct reports providing customer service, inventory control, sales support and equipment service.
• Direct store operations; purchasing, inventory control, receiving/shipping, customer service, and fiduciary.
• Adjunct onsite and webinar trainer for new personnel on functions of company ERP software.
• Evaluate processes for accuracy and areas needing improvement – revise/implement as necessary.
• Customer relations manager for house accounts – assist with assigned/dealer account management.

Eau Claire, Wisconsin Area

• IDEXX Laboratories is a global market leader supplying diagnostic and information technology solutions for animal health care.Managed 5-Teams/48-Employees providing IT infrastructure and Help Desk services for 240.
• Liaison between senior managers and organizational teams for all IT and Operational Services.
• Provided leadership to assigned Teams; mentored and establish goals to help teams meet/exceed key goals. Emphasized use of metrics to track productivity, expenditures, and areas needing improvement.
• Stabilized online backup service infrastructure, automated service monitoring, implemented user training, and integrated with CRM software – 26% annual customer growth in 2008-2011.
• Integrated R&D, sales, and customer support for new product line into IDEXX portfolio of products.
• Aligned local IT Helpdesk with Corporate entity – raised customer service by using automated tools.

Eau Claire, Wisconsin Area

• Managed 6-Teams/67-Employees providing project management, installation, training, and R&D
• Restructured 5 implementation teams – key to division’s first profitable earnings in 7 years.
• Responsible for 1400+ customer software/hardware/training implementations annually
• Negotiated contract to outsource onsite install services – 35% cost savings in the first year.

Eau Claire, Wisconsin Area

• Managed team of 12 providing practice information management software (PIMS) support for 1200 customers.Managed 28 personnel providing IT hardware and software support for 3000+ veterinary practices
• Reduced after call work time by 20% by implementing standardized training plans and troubleshooting steps – utilized CRM metrics to focus training needs and measure staff efficiency.
• Escalation contact for customer issues – developed and implemented plans for timely resolution.
• Developed team training plans/goals – implemented call monitoring for quality/technical accuracy.
• Leveraged CRM call data to identify top product issues – used feedback to focus product roadmap.

Elmendorf Air Force Base, Alaska

• Communications and Information Technology Superintendent (1995-2001)
• Led Intelligence System Support and Infrastructure activities supporting 250 personnel.
• Division recognized as best in command for accomplishments and innovations in 1999 and 2000.
• Directed personnel actions; staffing, evals, and training – managed IT strategic plan /budget.
• Personally recognized as the top Communications & Information Professional in command in 1998.
• Held Top Secret Security Clearance from 1981-2001.

Various Air Force Bases

USAF - 3C0 Career Field – Communications and Information, Various Locations, (1981-1995)Various IT Operations and Management Roles