Jay Lewis Email & Phone Number

Burlington Ma

Greater Boston Area

Responsible for driving sales and profitability in 11 AT&T authorize brick and mortar stores. Coaching, recruiting, meetings, succession planning, Managing P&L, employee development, manages 11 managers and oversee 45-50 reps.

Lead a team of managers & associates focused primarily on the small business customer through teaching, coaching and inspiring. Fosters a sense of energy, ownership and personal commitment.People Management: Pursue, attract, coach and retain talented candidates for key roles. Responsible to ensure that the store culture embodies Staples values and is commitment to the community. Leveraging ideas and best practices from the team to ensure results.Selling & Customer Service: Champions a consultative and customer centric environment. Coach every manager & supervisor to create a culture of consultative selling and total solutions while focused on the customer’s needs. Holds services manager accountable for coaching and developing their team to deliver on the same model. Store Operations/Results: Holds themselves and the team accountable for flawless execution of operational excellence. Driving profitable sales and margin while reducing variability and improving performance YoY.

Responsibilities and objectives: Recruiting, selecting, training, assigning, scheduling, coaching, counseling, and disciplining employees in assigned districts; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change.

-Brand development.-Managed PL.-Cross training.-Managed team of 10-15 associates.-Strategic Consulting, including business plan & sales strategy.-Offer consultative sales and service on the sales floor .-Recruit, develop, motivate and manage a high-performing team.-Meet and exceed individual and team sales goals.-Keep abreast of the rapidly evolving T-Mobile technology.-Create an environment for discovery in your store for using mobile -Cultivate long-term customer relationships.

Woburn Ma

Responsible for driving sales throughout New England region (T-Mobile authorized locations) • Managed and coached team on customizing phone/internet packages for potential T-Mobile customers.• Operated business under P&L structure.• Responsible for 8 million in revenue for 2008.• Responsible for supporting/driving sales to 7 + locations in the MA/NH/ME area.• Coached store managers on selling skills, communication skills, daily operations.• Facilitated weekly meetings / trainings.• Achieved monthly quotas based on sales per store location.• Promoted 20 + associates to management.• Assisted in loss prevention audits/internal/external theft issues.