- Designed, built and delivered complex business solutions for clients.- Interfaced with clients from around the world (mainly U.S.) to understand business needs.- Proficient in all key Zoho apps (CRM, Creator, Books, Invoices, Projects, Sign, Forms, Sheets and more).- Proficient in advanced Deluge programming with added experience in SQL HTML, CSS plus basic JavaScript and Python.- Built elaborate system flowcharts with Lucidchart and project scopes for clients.- Built advanced applications, pages and portals with Zoho Creator.- Trained and coached other employees on Zoho CRM and Deluge.- Written many Zoho articles and guides on theworkflowacademy.com (sister company) and GitHub (https://github.com/TheWorkflowAcademy).- Key consultant and developer for several key clients (Utah State University, 3D Printing Tech, IMAGE Studios, Americover, BetterManager, Tyfoom, American Array).- Managed and facilitated several cross-system migrations.- In charge of troubleshooting and system maintenance for clients.

Advising on: market segmentation, international strategy, industry partnerships, and development of proprietary technology.Co-founded The Workflow Academy Github, the premier space for Deluge techniques and tips in the Zoho space. Contributing to it regularly.

- Planned and managed marketing campaigns for multiple retail stores (Switch, Urban Republic, Samsung, Huawei and Xiaomi).- Key account manager for the Samsung brand.- Managed online advertising for multiple brands and pages (hands-on experience with Facebook Ads, Google Ads and more).- Worked closely with various brands and distributors to increase brand awareness and store sales.- Content creator and manager for multiple social media pages and websites.- Planned and executed multiple events and roadshows.- Built systems that facilitated product pre-orders for both online and retail stores.

- Supply and demand planner, managing end-to-end supply and demand (with excess & obsolescence accountability) and all other operations in between.- Worked alongside the Senior VP of Global Operations producing reports, analyzing data and tracking critical builds and shipments.- Worked closely with the marketing team to facilitate forecast accuracy and execute plans according to analysis based on product life cycles, market trends, product nature and behavior.- Report master for the team (using Microsoft Excel).- Actively involved in discussions and implementations around improving business processes and operations.- Worked closely with the overseas contract manufacturer to fulfil customer needs and delivery.- Active user of the Oracle business environment and system.

E-Entrepreneur Online Business Competition (Creative Director & Designer)- Worked closely with myPath to design the creative brief for an online business competition (e-entrepreneur 2011)- Designed the poster of the competition- Filmed and edited teaser videos of the competitionEquarater Corporate Video (Creative Director & Designer)- Brainstorm, formulate storyboards and pitch the idea for a corporate video to Equarater Sdn. Bhd.- Converted an intangible concept into a physical corporate video that conveys the message and idea- Filming the idea on site- Designer and video editorMyPath’s C.I.P. Video- Designed the creative concept for myPath's CIP Test Career Program- Filming and editing of the videoMyDeal Talent Search 2011 (Project Director) @ Whole In One Events Management & Services- Organising a Talent Search Competition- Setting up an online site and social media- Searching and managing sponsorship for the event (main sponsor, other sponsors)- Forming an effective creative concept of the competition- Working closely with sponsors (updating them on competition progress on a regular basis)- Managing the budget (allocation of finances and resources)- Working with the press for media coverage- Recruitment of freelancersIJM Annual Dinner 2013 (Event Organiser)- Managing the IJM Northern Annual Dinner 2013- Forming and developing the creative concept for the event- Digital design of the backdrop, photo frame and other event props- Outsourcing of resources to meet the event requirements- Client servicing (meeting up and following up with client on a regular basis)- Recruitment of part-time crews for the event- Financial budgeting- Overseeing the entire project- Conducting post mortem to identify strengths and weaknesses of the project

- Contributed advertising, marketing and branding ideas to the creative team- Worked closely with the design and copywriting team in designing an advert (brochure, print ad etc)- Proof-read copies to ensure the effective delivery of messages- Conducted interviews with people and write articles of places, people and events in Penang- Updated newsletters and social media pages- In charge of keeping track of Penang Passion book sales - In charge of client servicing, meeting and follow-up- Involved in the recruitment process (arrange interviews, receive/ reply e-mails/ follow-up)- Personal Assistant to the director