• Collaborating cross-functionally with internal stakeholders (BDs, CMs, PICs, Risk Team and Compliance Team) to relay information to external stakeholders by sheperding the client inquiries from start to finish• Managing the current Bybit Mandarin Chinese Telegram group with more than 11,000 users• Optimising the current client services system through regular user feedback and qualitative evidence

Onboarded 45 new users with a conversion rate of 53.3% to active tradersContributed 727,562,582.19 USDT in terms of clients' total trading volumes

• Pioneered the Malaysian Bybit online community, raised membership count from 0 in September 2021 to 3132 in February 2022. Currently, the count stands at 4694 as of July 2024• Coordinated more than 3 weekly online local campaigns for the local community, fostering a vibrant and cohesive online environment, achieving more than 18 local campaigns monthly with an average participation of over 40 participants• Maintained a consistent monthly active user base of 238 and daily active user base of 40, ensuring sustained community engagement and activity• Sent outbound emails and phone calls to project leaders and content creators for potential collaborations, achieving approximately 90% response rate and a conversion rate of 1 out of 4 collaborations• Establish a network of content creators and KOLs to showcase the innovation of the platform, enhancing brand visibility and credibility in the local financial technology market• Created promotional materials to raise awareness and participation of company events and engaged in global events with diverse groups • Conducted monthly qualitative analyses of community behaviours and proposed viable solutions for continuous improvements, enhancing user satisfaction and retention• Supported the launch of the Malaysian P2P system on Bybit by providing routine feedback, such as the encouragement of the TnG option in P2P• Distributed global and local public announcements to the users while elaborating on the underlying mechanisms of each event• Assigned as the primary contact between the Malaysian user base and the technical or marketing team, facilitating effective communication and prompt issue resolutions without further escalation

• Currently researching about acquired brain injury (ABI) in children and adolescents in relation to sleep-wake disturbances • Conducted extensive literature reviews across multiple scientific databases, including PubMed, Cochrane Database, PsycNet, Google Scholar and Science Direct• Coded and verified existing data into a computer database and spreadsheet for subsequent application in accordance with MCRI and NHMRC research data management guidelines• Reviewed and edited data to ensure completeness and accuracy of submitted information, while following up with supervisors to resolve problems and clarify data entries• Attended seminars relevant to the field of neuropsychology, i.e. the relationship between sleep outcomes and acquired brain injuries• Participated in training courses in accordance with MCRI guidelines, i.e. MCRI and VCGS Child Safety Training Course, Introduction to Research Data Management Course

• Conducted extensive literature reviews across multiple scientific databases, including PubMed and Google Scholar• Identified and compile lists of potential research subjects in accordance with study objectives and parameters

• Pioneered the increase in cumulative total trading volume from $0 to $45,000,000 and the increase in TVL from $0 to $115,000 USD in the ecosystem of <$100,000,000 USD in TVL during the beta phase• Spearheaded the project management department pre-restructuring, raising the TVL from $450,000 to $3,000,000 USD during the recession, increasing the TVL by 567%• Liaised and maintained good relationships with global ecosystem partners and projects for potential collaborations in terms of grants and fundings, raising $200,000 USD in runway• Liaised with marketing agencies to devise marketing strategies to create brand awareness, achieving approximately 20,000 members across X, Discord and Telegram• Managed blogs, social media platforms and copywriting while outsourcing content creation when necessary on X (71,000 impressions within 8 months since beta release), Facebook, Tiktok and Telegram• Reviewed and presented complex market case studies of competitors to internal and external stakeholders for enhanced delivery and improvements to existing models• Monitored and analysed remarks and feedback about the company across platforms such as X and Discord, while responding to both positive & negative public opinion through appropriate measures to achieve a satisfactory outcome for both parties• Collaborated cross-functionally with internal & external stakeholders of different cultural backgrounds and from different geographies• Participated in the company’s crisis management team and provided appropriate advice on public opinion in accordance with company’s vision and mission statements to formulate response strategies• Logistically managed global marketing budgets and efforts of content creators and newsletters• Assigned as primary point of contact for partners and potential investors• Assisted in the technical writing of documentations pre- and post-restructuring• Initiated the ambassador and volunteer programmes for existing qualified users (5 selected)

• Guided customers in item selection with regards to OTC medications, health supplements through cost analysis and potential alternatives• Dispensed medications under pharmacist’s supervision • Conducted blood pressure, blood glucose and cholesterol tests for customers• Managed financial transactions and reconciled the proceeds at the bank

• Conducted extensive literature reviews across multiple scientific databases, including PubMed and Google Scholar• Prepared findings for publication, while collecting and analysing data using SPSS to derive conclusions to existing research projects• Developed detailed research protocols and created interview schedules, while following up with potential subjects to further introduce and explain study objectives and protocols• Published an innovative journal article, “Towards a Humorous Chat-Bot Companion for Senior Citizens”, in the “Conversational Dialogue Systems for the Next Decade” on Springer, which resulted in the inclusion within the book series, “Lecture Notes in Electrical Engineering”• Travelled to field sites to collect and record data from subject participants, while further clarifying misunderstood variables• Prepared progress reports and presentations for supervisors on a weekly basis and industry professionals on a regular basis• Identified and compile lists of potential research subjects in accordance with study objectives and parameters

• Collaborated directly with the Ministry of Education Singapore to organize 2 events, achieving the maximum capacity of 70 participants and above-average satisfaction ratings in both events• Prepared regular progress reports and multiple drafts of event proposals to MOE representatives for final approvals• Collaborated cross-functionally with internal and external stakeholders in a team of 11 international students• Logistically managed event budget proposals for approval by the MOE