Jay Lopez Email & Phone Number

Roseville, California

Facilities Maintenance Technician

Sacramento, California Area

• Handpicked as One of 55 Team Members, within 27 Stores, over 8 Countries for a Career Experience to help lead the Data Capture Pilot Program. - The purpose of this pilot program was to audit the customer’s process. - Provided candid feedback to Corporate through surveyed and accumulated personal data. • Promoted to B.O.H (Back of House) Specialist in September 2014. - Monitor retail inventory systems to manage inventory shrinkage and accurate availability of product. - Increased store productivity by decreasing delivery wait times for products and parts by 25%. - A top performer with a speed of: 58 seconds on average per delivery of products and parts. - Deliver an average of over 300 products and parts per shift - Receive, inventory and ship product; research and account for inventory variances. - Implement creative solutions to improve inventory organization for auditing and insuring that the inventory is secure and accounted for. - Partner with inventory supervisors and senior managers to report theft incidents and provide feedback for improving operations. - Assist with bi-annual physical inventory that has resulted in passing the last three with minimal inventory losses of less than a 1% variance. • Selected by the Market Leader to represent Apple at a Military Veteran’s recruiting fair alongside him and members from Apple Corporate.

Sacramento, California Area

• Provided technical support to customers regarding their iPhones, iPads and iPods. • Worked side-by-side with customers on their Macs, iPads and iPhones, via the One-to-One personal training program and provided incredible personal training experiences on Apple devices. • Facilitated and streamlined the customer check-in experience. • Held an overall Net Promoter Score (NPS) of over 70.

Carlsbad, Ca

• Assisted in driving Apple’s success in the retail department by selling and promoting the Apple brand and delivering world class customer service through extensive first-hand knowledge of Apple products and services. • Provided sales solutions to customers for a variety of iOS devices and computers.

Oceanside, Ca

• Responsible for qualification, validation and maintenance of a variety of test equipment.• Calibrated test equipment that took quantitative measurements and facilitated small repairs.

Carlsbad, Ca

• Responsible for in-depth product knowledge and matching customers with the ideal pair of work/comfort professional footwear.

• Certified metrologist trained in calibrating test equipment used in avionics electronics.• Developed, implemented and oversaw the scheduling program for the issue and receive department. • Managed quality control in shipping, receiving and scheduling maintenance for over 5,000 assets. • Wrote and reviewed operational system-based SOPs. • Managed and facilitated the daily operations and welfare of 12-15 Marines.