Jay M. Email & Phone Number

Chennai, Tn, In

Chennai Area, India

Heading Airport Operations, Cargo Operations, Training, Marketing & Sales. Achievements;During lockdown evacuated 5000 plus nationals on back to back flights. Successfully handled Air bubble flights for last 2 year. OTP - 100% for last 3 years.Safety factors - 100%Cost effective - Lowest expenditure than any other station in the network. Customer satisfaction -100%.Baggage Handling - 99.9%. Cargo - Max uplift for narrow body pax flight.Ancillary Revenue Generation- new ideas shared with management and adding revenue from ancillary products.Seat factor - Business 90% Economy 98%.Trade establishment- South Indian Region.-Station Management, passenger services, admin, recruitment, customer relationship & operational excellence. -Checks process effective at the Airside Operations, Airport procedures, and works out a Strategy/Corrective Actions for improvements. -Perform as Internal Quality Auditor, Safety Management implementation, Safety Audits as per the SLA/Standards. -Manages employees, delivers training, coach & mentors, measures staff performance to have continuous effective operational process to achieve targets.-Managing the station with cost effectiveness in all areas & try to increase the profitability by generating additional revenue without compromising on production & service quality.-Big part of my work is to tackle the obstacles/challenges faced & take decisions. My role is much about leveraging the know-how & coverage of different parameters so that we can serve best to our customers!-Budgeting for the station, staffing as per requirements, negotiates with vendors, contracts, & approve bills. -A lot of liaising with other team members, including interacting with director & other different areas of the organization & external clients such as AAI, GHA AirIndia, Immigration, Customs, Intelligence,CISF to improve the station performance & service levels.-Marketing, E-commerce, Product Promotions, Sales & achieve the business objectives.

Dhofar Governorate, Oman

-Maintained OTP with utmost customer service and ensured procedures in place to avoid any hinder to the safety.-Coordination with airport and other stake holders were appreciated high.-Actively involved in Management review meetings and discussed about operational conditions and performance developments.- Conducts SLA audits, identify issues like compliance concerns, risks, fraud, and data inaccuracies as per SOP's. Identified things are reported for alignments and follow-up to maintain the quality and benchmark. -Highly took part in suggesting management and highlighted the possible ancillary revenue generating methods.-Shown ways for performing simple operational model to achieve the company objectives and standards to the team by leading from front.-Lead the team for ORAT and brought up noticed things to management for alignments.-Have been a creative solution provider for any difficulties arises during the operations.-Motivated the team and gives inspirational speeches to provoke a positive fire within to develop skills to benefit mutually.

Dhofar Governorate, Oman

-Personal office function for the station including ramp services, customer services, training, lounge services and cargo.-Controlled more than 200 employees related issues related to HR and procurement. -Management report preparing.

Dhofar Governorate, Oman

Have been involved in all functions of Airport Operations and achieves the objectives of Operations carried out in Salalah International Airport.-Briefing the staff about the flight handling to ensure smooth functioning of operations.-Conduct SLA Audit and report writings-Staff deploying as per requirements.-Manage flight disruptions and action it accordingly by adhering to company policies.-Customer Service rendering as per the standards. -Ensures the performance management of junior team members is carried out in accordance with company values.

Muscat Governorate, Oman

-Support Operational Requirements and helps others to trouble shoot during operational functions.-Conduct training to all new joined staff in SABRE system for Check-in, Control and impart flight handling knowledge in accordance with Oman Air policy at Muscat International Airport.-Motivate staff and build the team spirit to Create Service Excellence.

Chennai Area, India

-Supervise and control flight-handling activities such as flight editing, check-in, transfers, boarding etc, in order to ensure an optimum standard of passenger service, ensuring that all ground services business is delivered in accordance with the Oman Air values.-Monitor Cargo functions, filing of IGM, EGM, FFM. physical check on the perishable and chilled fishes according to the airline standards.-Suggest ways and means to improve quality and standard to ASM to ensure it is implemented in order to achieve overall goal.-Ensures the Performance Management of junior team members is carried out in accordance with Oman Air values.

Bengaluru Area, India

-Briefing the Local Agencies about the flight to ensure Smooth Functioning of Operations to maintain the OTP with utmost Customer Service.-Ensure back up plans for manual operations are available and carry out briefing Ramp, Customer Service and Loaders.-Manage flight Disruptions, Delays, DNB and action it accordingly with adhering to company policies. -Manage & Supervise Ramp activities, FOD, Aircraft Cabin Cleaning, BMA, BBA, Load control department and Flight operations for departure flight plan.-Monitor cargo movement and advice if any Mishandled cargo to all concern agencies.

Chennai Area, India

-Supervise all operational functions.-Sometimes perform as a specialist for USA Check-in Counter for verifying the documents and APIS.-Ensures at boarding gate uplifting the boarding stubs and tallying with check sheet.-Every staff enjoys my presence on duty.

Chennai Area, India

-Keep Eyes Open and Ears sharp to gather information, stay vigilant and monitor all areas as per the industry standards and company standards and procedures. -Anti-Sabotage check and Anti hijack check which includes Baggage Makeup Area, Baggage Breakup Area, Secondary Security check, Security Hold Area Front & rear step ladder duty.-Pre flight check and Post flight check.-Baggage Escorting & Weapons Escort within the premises of Aerodrome.

Chennai Area, India

Maintaining customer relationship, trouble shooting, promoting products, upselling

Post Crisis Management

Leadership And Management, Managing Conflict In A Team, Investigation, Managing Discipline, Effective Appraisals & Grievances

Survive & Thrive During A Crisis, Manager To Leader

Business And Social Media Marketing

Business Lead, Learn, Engage, Accelerate, And Disrupt

The experience, tools and strategies to become a more purposeful and innovative leader joining a global community of change makers, where.

Icao Trainer Plus Instructor

Master Of Business Administration - Mba, Airline And Airport Management

Six Sigma Green Belt, Quality Improvement Using Six Sigma Tools And Process

Masters In Leadership And Organizational Deveopment

Diploma In Aviation Management And Hospitality

Global Business Management, Customer Relationship Management, Safety Management For Industries, And Safety Audit, Logistic And Supply Chain Management

Post Gradutate Diploma In Labour Law And Welfare