Jay Macfarlane Email & Phone Number

Tempe, Arizona, United States

Scottsdale, Az

Scottsdale, Az

Scottsdale, Az

- First line assistance for company-wide support in a high volume role- Troubleshoot and support PCs and Macs via phone, chat or remote share- Author articles for self help guides on company site- Support wide varity of issues dealing with VPN, login, Active Directory and Office 365 backend- Support the User Administration department with employee adds and changes- Main PoC for company-wide cell phones- Assist executives when needed- Move employees from Box to OneDrive via software migration

- Manage network and users for individual small to medium sized businesses - Systems Administrator for clients, overseeing the network infrastructure, hardware and software systems- Troubleshoot, diagnose, and repair issues relating to computer services, network environment or software - Build new systems for added staff at client site- Service and repair Windows and Apple laptop and desktops- Man Support Center phones while resolving client issues remotely- Manage user accounts in Active Directory, MS Exchange, the Exchange Management Console, and PowerShell - Respond to emergency calls in a timely manner- Participated in a 24 hour on-call rotation

Scottsdale, Tempe, Gilbert, Az And Sunnyvale, Ca

- Desktop Operations lead for the Tempe, AZ facility in a corporate environment- Order, setup, image, maintain, and repair end-user systems- Travel to other facilities around US to setup IT systems and structure- Plan for and facilitate department moves company wide- Collect and produce stock orders from the other satellite facilities- Write and present weekly reports in Excel and Word formats- Received Kudos and 'WowMe' Awards

Phoenix, Arizona Area

- Respond to, troubleshoot, diagnose, and repair computer problems from various clients, either on-site or remotely- Assist in maintaining network related issues across our clientele- Install, stage, update and test new Dell computers to be set up for clients- Update hardware in client desktops and server workstations- Install and update software on client desktops and server workstations- Provide support for clients regarding copier, fax, scanner and telephone- Maintain Dell Servers with MS Small Business Server 2003 with MS Exchange 2003, MS Small Business Server 2011, and a SQL server running MS Server 2008- Order raw systems, install Windows and configure per user

- Maintain, troubleshoot over 50 desktop and laptop systems within the company- Maintain Dell Servers with MS Small Business Server 2003 with MS Exchange 2003, MS Small Business Server 2011, and SQL server running MS Server 2008- Manage and utilize user and computer accounts in Active Directory- Order raw systems, install Windows and configure per user- Provide support for exchange email on Apple and Android phones for executives- Utilize backup systems from Symantec as well as Mozy Pro off-site backup- Work closely with the executive team to ensure best practices within their environment

Stroudsburg, Pa

- Rocked the Lehigh Valley's evenings on hit rock station- Remote Broadcast Technician- Worked closely with Program Director and Promotions Director for on-air decisions

Lehigh Valley, Pa

- Copy Center manager for the East Penn School District- Managed, maintained, repaired and operated Xerox copy machines in the district- Managed the supply orders for main production and satellite machines throughout the district- Prepare and maintain monthly reports- Achieved green belt status in the Lean Six Sigma program

Allentown, Pennsylvania Area

- Prepare duties for on-air shift- Set up broadcast equipment for on-air at remote locations- Set up and maintain morning show events both locally and remotely