Jay Mckee Email & Phone Number

Santa Rosa, Ca

Contracted Technical Support Engineer for Keysight EEsof electronic design automation software under high call volume environment over remote desktop sharing, phone, and email. Currently supporting the following Keysight EEsof EDA products: Advanced Design System, EMPro, SystemVue, Genesys, Heatwave electrothermal simulator, GoldenGate, IC-CAP, MBP, MQA, WaferPro Express, A-LFNA, - Specializing in installation, configuration, Flexnet Publisher licensing, File Import/Export, and general graphical user interface (GUI) support - Perform defect and enhancement request submissions into R&D database- Create technical documents for online knowledge database- Manage customer cases through JIRA service desk- Interface with Product Owners and R&D staff for problem resolution

Santa Rosa, Ca

Contracted Technical Support Engineer for Keysight EEsof electronic design automation software under high call volume environment over remote desktop sharing, phone, and email. Supported the following Keysight EEsof EDA products: Advanced Design System, EMPro, SystemVue, Genesys, GoldenGate, IC-CAP, - Specialized in installation, configuration, Flexnet Publisher licensing, File Import/Export, and general graphical user interface (GUI) support- Performed defect and enhancement request submissions into R&D database- Created technical documents for online knowledge database- Managed customer cases using in-house call tracking database- Interfaced with Product Owners and R&D staff for problem resolution

Westlake Village, Ca

Technical Support Engineer for Agilent-EEsof electronic design automation software under fast paced environment over remote desktop sharing, phone, fax, and email. Supported the following Agilent-EEsof EDA products: Advanced Design System, Series IV, HP MDS, EMPro, SystemVue, Genesys, GoldenGate, and IC-CAP- Specialized in installation, configuration, Flexnet Publisher licensing, File Import/Export, physical design (layout), design file database corruption repair, and general graphical user interface (GUI) support- Performed defect and enhancement request submissions into R&D database- Created technical documents for online knowledge database- Managed customer cases using in-house call tracking system- Interfaced with Product Owners and R&D staff for problem resolution

Camarillo, Ca

Responsible for engineering, manufacturing, and assembly drawings and related documents for circuit physical design (layout) and packaging of RF/Microwave amplifiers, mixers, filters, oscillators for commercial applications and Department of Defense programs. - Produced engineering drawings using two dimensional CAD tools- Performed tolerance studies for form, fit and function- Interfaced with part vendors and project engineers for creation of parts lists, bill of materials, and functional related issues- Created technical specification documents for engineering and assembly drawings- Execution and check of engineering change orders

Researched and analyzed real estate sales data to produce real estate appraisal reports. Provided onsite inspections, created photographic portfolio, and performed property measurements in support of final report.

Newbury Park, Ca

Responsible for engineering, manufacturing, and assembly drawings and related documents for circuit physical design (layout) and packaging of RF/Microwave amplifiers, mixers, filters, oscillators for commercial applications and Department of Defense programs.- Performed tolerance studies- Interfaced with part vendors and project engineers for creation of parts lists, bill of materials, and functional related issues- Created technical specification documents for engineering and assembly drawings- Execution and check of engineering change orders