Jay Mehta Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Provide support in Methodology, Compliance, Risk and Financial Planning remediation. Coaching Assessors on case specifics as well as ensuring Methodology is unlocked to benefit the end client and meet regulator deadlines.

Sydney, New South Wales, Australia

Senior Case Assessor, Audit and Assurance at Big 4 Consultancy Firm

North Sydney, New South Wales, Australia

Sydney, Australia

Sydney Area, Australia

• Organizing, scheduling and monitoring student work placements.• Resolving student feedback and complaints.• handling inquires through emails, calls and face to face.• Maintaining student data on Student Management System.• Assigning work, duties and responsibilities to the team with the objective to display excellent team work.• Accounting for payments made through different modes of payment including cash and preparing invoices for the clients.• Processing of Recognized Prior Learning and Credit Transfer for prior achieved Qualifications.• Validating and issuing course commencement and completion letters.• Issuing official certificates and interim transcripts.• Attending initial and interim RTO Audits.

Mumbai (India)

• Worked for 3 Mobile UK inbound Contact Center for Retentions process for contract customers.• Maintaining relationship and retaining customers by renewing their contracts. • Maintaining the quality of Customer Service and meeting the conversion target.• Responsible for – Operational delivery by handling inbound calls and ensuring compliance with Service Level. Agreement (SLA) and Average Handling Time (AHT) and customer management and communication.

Mumbai Area, India

• Inbound process of Barclay’s online banking process as a Customer service associate (UK).• Handling customer inquiries for online banking and help them with quick and best options.• Achieving customer satisfaction through first call resolution and help update data base.• Ensuring Average Handling Time (AHT) and upsell credit cards (Barclay card).

Master'S Degree, Professional Accounting, Gpa 6.33

Master of Professional Accounting [Feb 2014- Jun 2015] University of Western Sydney, Sydney Subjects Covered ; Revenue Law Company.

Master'S Degree, Applied Finance - Banking, Gpa 5.625

Master of Applied Finance-Banking Specialisation [Jan 2013- Dec 2013] University of western Sydney, Sydney Subjects Covered ; Corporate.

Diploma Of Financial Planning +Smsf, Financial Planning And Services

Diploma of Financial Planning - FNS50615

Master Of Commerce, Commerce

Management and Finance

Bachelor'S Degree, Business/Commerce, General

Bachelors of Commerce Apr 2005 – Mar 2010 University of Mumbai, India