Jay Michael Dabon Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

- Receive inbound calls from customers for order enquiry, product enquiry, as well as stock levels;- Key orders manually through va01;- Check the SAP inbox for orders that have coding, product description and pricing errors;- Edit and correct the errors on each order through v.00;- Cross-reference Stock Sheet & Master Price File to match coding, product description and pricing errors on customer’s orders;- Check v.14 and push orders from retail customers to delivery so courier can process;- Follow-up courier as to delivery information, due dates, eta’s;- Timely submission of reports to proper channels regarding open orders, pricing errors & their changes, out of stock items.- Log CSS tickets thru ServiceNow against delivery issues in areas such as missing items, incorrect goods, damaged goods, and follow-up courier for resolution.

Cebu, Philippines

• Receive inbound calls from clients reporting circuit (telco network) trouble, perform diagnostic tests on these defective circuits;• Create trouble ticket for these circuits (telco network) while accurately documenting faults as well as pertinent customer information (hours of operation, call back name/number); • Review and analyze diagnostic results, provide status of ticket resolution and hand ticket off to the appropriate department for ticket closure or escalation when the need arises.

Cebu, Philippines

• Receive inbound calls from customers experiencing technical issues with their Microsoft Windows operating systems or Microsoft Office products;• Assist customers in Windows 8 upgrades from previous versions; perform the necessary diagnosis & resolution for failed upgrades;• Assist customers in checking and/or installing Windows updates;• Assist customers in setting up their Microsoft accounts & MS Office Suite;• Use remote desktop control software (logmein) to provide fault diagnosis & resolution, as well as fault & incident logging;• Provide virus scan & removal services on customer’s devices.

Cebu, Philippines

• Assist customers' queries via inbound chat;• Perform technical troubleshooting with customer’s internet service connectivity issues, slow internet connectivity;• Assist customers in setting up their wired and wireless internet connection, setting up user accounts, resetting forgotten passwords; incident & fault logging;• Help to educate customers with their subscription, such as billing concerns, products and services information and inclusions.

Graduate Diploma In Computing, Ict

Bachelor Of Engineering, Industrial Engineering