Jay Norris Email and Phone Number

Provision new installations of Windows and Mac OS devices and A/V equipment through asecure network in commercial buildingsUpgrade, maintain, and support computer operating systems and various software for corporatecustomersMaintain optimal network connectivity and shared drivesInstall CAT5 cable from patch panel to RJ45 jack locationTrain customer employees on technical systems through one-on-one discussions and hands-onexercises, creating reference documents with… Show more Provision new installations of Windows and Mac OS devices and A/V equipment through asecure network in commercial buildingsUpgrade, maintain, and support computer operating systems and various software for corporatecustomersMaintain optimal network connectivity and shared drivesInstall CAT5 cable from patch panel to RJ45 jack locationTrain customer employees on technical systems through one-on-one discussions and hands-onexercises, creating reference documents with step-by-step information, and telephone or emailsupport for low priority level inquiriesProblem solve a variety of client technical issues utilizing resources such as online forums,hands-on troubleshooting, and personal knowledge to ensure resolution Show less

Maintained communications systems for 20 vehicles and 120 soldiersRadio Telephone Operator and Lead Communications responsible for operation andmaintenance of all communications equipmentManaged and maintained over $2 million of assets and equipmentMaintained equipment and weapons; properly armed soldiers and prepared for missions;practiced offensive, defensive, and stability operations to ensure safety and understandingCounseled and led soldiers in their professional… Show more Maintained communications systems for 20 vehicles and 120 soldiersRadio Telephone Operator and Lead Communications responsible for operation andmaintenance of all communications equipmentManaged and maintained over $2 million of assets and equipmentMaintained equipment and weapons; properly armed soldiers and prepared for missions;practiced offensive, defensive, and stability operations to ensure safety and understandingCounseled and led soldiers in their professional development, career navigation, anddisciplinary action; provide training and job shadowing to promote understanding andcompetency in dutiesConduct After Action Reviews for missions and training to get feedback from leadership, inputfrom team, and ways to improve Show less

Performed routine lawn maintenance duties including grass cutting, lawn edging, and weedpullingFertilized and watered plants, shrubs, and trees to ensure their health and strength throughoutthe yearPruned shrubs and low trees to improve growth habits while removing broken branches

Onboard new customers, some clients with upwards of 250 employeesInstall internet services(dialers, browsers, and email software)Teach new customers how to properly use various software applications Handled customer service via telephone, in person, and email to ensure satisfaction andpromote positive company reputation and customer retentionProviding support to end users on a variety of issues. Identifying, researching, and resolvingthe technical… Show more Onboard new customers, some clients with upwards of 250 employeesInstall internet services(dialers, browsers, and email software)Teach new customers how to properly use various software applications Handled customer service via telephone, in person, and email to ensure satisfaction andpromote positive company reputation and customer retentionProviding support to end users on a variety of issues. Identifying, researching, and resolvingthe technical problemsDetermining the effective resolution by troubleshooting and analyzing computer system errorsof moderate to difficult scope where analysis of situation requires an in-depth evaluation Show less