Jay Lynch Email & Phone Number

London Area, United Kingdom

• Engaged with key stakeholders, including C-suite executives, department heads, and end-users, to conduct comprehensive needs assessments, gather requirements, and ensure alignment between businessobjectives and.
• Championed IT processes and new software implementation, achieving significant efficiency gains,minimising downtime for the client’s systems, ensuring on-time and on-budget project delivery.
• Streamlined client documentation processes, ensuring accuracy, compliance, and efficient knowledgemanagement.
• Managed proactive maintenance and break-fix incidents, ensuring seamless operation for clients.
• Building strong client relationships through effective communication, trust, and understanding oftheir unique needs, resulting in new client referrals and the continued retention of existing clients.

London Area, United Kingdom

STEM Tutor: Ignited a passion for STEM in students across various ages and skill sets, witnessingtheir growth through their confidence and improved test scores, nurturing a deeper understanding ofthese critical concepts.

London, England, United Kingdom

• Due to my strategic approach and people management skills, I migrated over to the Project Managementteam at Brightstar, allowing me the opportunity to diversify my skillset across the key foundations for ITsolutions.
• Collaborated and communicated with multiple teams (both internal and external) across numerousprojects, responsible for surveying, procurement, configuration implementation, financial managementand maintenance and/or.
• Spearheaded the optimisation and expansion of Brightstar’s strategic geographic infrastructure, implementing fibre optic cabling to interconnect Points of Presence (PoPs) across London, resulting ina more robust and.
• Researched and prepared technical RFPs for clients such as Redbull and proactively scoped technicalsolutions to align products to customers’ needs.
• Managed the implementation and project lifecycles for all major projects, such as Battersea PowerStation secondary Fibre Optic infrastructure.

• Planned, configured, installed, managed and monitored LAN and WAN networks, IP telephony andcloud stack infrastructure, hardware, software and bespoke virtualized environments.
• Demonstrated and presented the Brightstar technical platform to optimise and upsell to existingclients and nurture new enquiries, resulting in opportunities such as redesigning the cloud telephonybilling infrastructure.
• Created and executed change management strategies for network upgrades for clients such as GordonRamsay, Firmdale, Barbican and St Pauls.
• Conforming to security and industry-specific compliance and best practices to optimise uptime andmitigate risk.

London, England, United Kingdom

• Managed, planned and executed site-specific strategies to deliver efficient, successful solutions.
• Built a bespoke system to simplify the remote configurations and diagnostics, increasing efficiency by65% by reducing the need for site visits.
• Leveraged cloud platform capabilities to document and optimise information architecture, enablingefficient resource management and streamlined troubleshooting.
• Owned and nurtured client relationships, increasing client retention and trust.

London, England, United Kingdom

• Technical member of the 3rd line support team, covering tickets, alarms and escalations across thefull suite of clients.
• Participated in weekly meetings with the provisioning team to collaborate, guide and shape thedevelopment direction for existing and new projects.
• Managed, built and supported the product stack surrounding SIP telephony.
• Self-taught and utilised T-SQL for data queries across the entire product suite, created custom scriptsand automated workflows.