Information Technology Service Delivery Manager
Current
May 2024 - Present
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Jay Prabhakaran Email & Phone Number
Service Delivery Manager • Expertise in planning, coordinating, and executing projects • Prince2 familiar • Change management •Experienced in Agile methodologies • Bridging the gap between business and technology
at
Globus Systems
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✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Service Delivery Manager • Expertise in planning, coordinating, and executing projects • Prince2 familiar • Change management •Experienced in Agile methodologies • Bridging the gap between business and technology
Location
Bengaluru, Karnataka, India
Company size
Who is Jay Prabhakaran? Overview
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Quick answer
Jay Prabhakaran is listed as Service Delivery Manager • Expertise in planning, coordinating, and executing projects • Prince2 familiar • Change management •Experienced in Agile methodologies • Bridging the gap between business and technology at Globus Systems, a company with 3 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Jay Prabhakaran.
Jay Prabhakaran previously worked as Information Technology Service Delivery Manager at Globus Systems and Assistant Service delivery at Resource Pro. Jay Prabhakaran holds Master Of Business Administration - Mba, Marketing/Marketing Management, General, First Class from Bangalore University.
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Globus Systems
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Profile bio
About Jay Prabhakaran
I am a Service Delivery Manager with 17 years of experience in operations and project management, I have a proven track record of delivering high-quality services to our clients, overseeing a team of 8 Service Delivery Team Leaders and 90 FTEs.I am passionate about finding innovative solutions that enhance the value proposition and drive business performance. I have successfully implemented value stream mapping, incident management exercises, and regulatory compliance across projects, using agile and scrum methodologies. I am a certified train the trainer and an accredited product advisor, with strong analytical and communication skills. I also have experience in coordinating and collaborating with customers and operational teams, managing requests and approvals, and spearheading turnaround strategies.
Current workplace
Jay Prabhakaran's current company
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Globus Systems
9 roles
Jay Prabhakaran work experience
A career timeline built from the work history available for this profile.
Assistant Service Delivery
Led a team of 8 Service Delivery Team Leaders overseeing 90 FTEs, ensuring effective management \delivery of services.Conducted Incident Management exercises, fostering a proactive approach to crisis response.Drove regulatory compliance across projects, ensuring adherence to industry standards and regulations.Implemented value stream mapping to eliminate.
Aug 2023 - Mar 2024
Assistant Manager
Led a team of 5 Team Leaders and 80 Editors in developing capacity plans for efficient project processing for InternationalProduction houses.Developed and implemented the Process Transition Module, streamlining the transition of new projects from InternationalProduction houses and OTT platform hosts.Coordinated and collaborated between customers and.
Mar 2023 - Jul 2023
Analytics Manager
Managed a team of 2 Assistant Team Leaders (ATLs) and 40 Aerial Imagery Technicians engaged in analyzing and producingreports for United States Government Insurance Companies and customers to determine flood damage costs, solar panelplacement, and residential planning.Spearheaded resource and financial planning, implementing Six Sigma projects to optimize.
Sep 2021 - Dec 2022
Assistant Manager
Managed operations with a diverse team comprising 3 Team Leads, 32 Customer Service agents, 27 Back Office Team members,2 Subject Matter Experts, and 2 Quality Control Analysts, ensuring efficient resolution of customer queries via calls, emails, andchat.Successfully transitioned the chat process to handle queries and provide quicker resolution, enhancing.
Apr 2018 - Sep 2021
Assistant Team Lead
Wns Global Services
Assist the Team Leader in supervising and guiding a team of credit control specialists.Provide coaching, mentoring, and support to team members to ensure adherence to policies, procedures, and best practices.Conduct regular performance evaluations and provide constructive feedback to team members to drive continuous improvement.Monitor credit control.
Apr 2016 - Apr 2018
Quality Assurance Analyst
Monitored calls to evaluate quality and compliance, ensuring adherence to standards and regulations.Conducted root cause analysis to identify areas for improvement, compiling error details to create actionable improvementplans.Initiated Brainwave ideas to diagnose process issues and drive innovation for enhanced efficiency.Coached bottom performers to.
Oct 2010 - Mar 2016
Senior Customer Service Associate
Responded to customer service calls from insurance policy holders in Ireland, addressing queries related to policy changes.Pitched for policy renewals and cross-sold additional products to enhance customer coverage.Handled customer complaints promptly, ensuring effective resolution and addressing any dissatisfaction.Ensured first call resolution by.
Jun 2007 - Oct 2010
Field Officer
T.V.Detective Security Services
Oversaw recruitment processes, sourcing and selecting candidates to meet company staffing needs.Managed staffing requirements based on client demands, ensuring adequate personnel allocation.Addressed employee queries and concerns, escalating issues to the Managing Director as necessary for resolution.Monitored employee behaviour while on duty, addressing.
Jan 2006 - Mar 2007
Team & coworkers
Colleagues at Globus Systems
Other employees you can reach at tsaasia.in. View company contacts for 3 employees →
KE
Kamala Easwaran
Colleague at Globus Systems
Chennai, Tamil Nadu, India, India
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AS
Abhinandan Shrivastava
Colleague at Globus Systems
Bhopal, Madhya Pradesh, India, India
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KR
Kodanda Ramu
Colleague at Globus Systems
Bengaluru, Karnataka, India, India
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SP
Shilpa Prabhukumar
Colleague at Globus Systems
Bengaluru, Karnataka, India, India
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RS
Ronak Sharma
Colleague at Globus Systems
Chicago, Illinois, United States, United States
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MV
M Vishal
Colleague at Globus Systems
Gujarat, India, India
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DG
Deepali Gupta
Colleague at Globus Systems
Noida, Uttar Pradesh, India, India
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VP
Vijayalakshmi Pavate
Colleague at Globus Systems
Bengaluru, Karnataka, India, India
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NK
Nabil K.M
Colleague at Globus Systems
Thrissur, Kerala, India, India
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RC
Rakshitha Ca
Colleague at Globus Systems
Karnataka, India, India
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Kamala Easwaran
Colleague at Globus Systems
Chennai, Tamil Nadu, India, India
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AS
Abhinandan Shrivastava
Colleague at Globus Systems
Bhopal, Madhya Pradesh, India, India
View →
KR
Kodanda Ramu
Colleague at Globus Systems
Bengaluru, Karnataka, India, India
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SP
Shilpa Prabhukumar
Colleague at Globus Systems
Bengaluru, Karnataka, India, India
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RS
Ronak Sharma
Colleague at Globus Systems
Chicago, Illinois, United States, United States
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MV
M Vishal
Colleague at Globus Systems
Gujarat, India, India
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DG
Deepali Gupta
Colleague at Globus Systems
Noida, Uttar Pradesh, India, India
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VP
Vijayalakshmi Pavate
Colleague at Globus Systems
Bengaluru, Karnataka, India, India
View →
NK
Nabil K.M
Colleague at Globus Systems
Thrissur, Kerala, India, India
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RC
Rakshitha Ca
Colleague at Globus Systems
Karnataka, India, India
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2 education records
Jay Prabhakaran education
Master Of Business Administration - Mba, Marketing/Marketing Management, General, First Class
Bachelor Of Science - Bs, Electrical And Electronics Engineering, First Class
FAQ
Frequently asked questions about Jay Prabhakaran
Quick answers generated from the profile data available on this page.
What company does Jay Prabhakaran work for?
Jay Prabhakaran works for Globus Systems.
What is Jay Prabhakaran's role at Globus Systems?
Jay Prabhakaran is listed as Service Delivery Manager • Expertise in planning, coordinating, and executing projects • Prince2 familiar • Change management •Experienced in Agile methodologies • Bridging the gap between business and technology at Globus Systems.
Where is Jay Prabhakaran based?
Jay Prabhakaran is based in Bengaluru, Karnataka, India while working with Globus Systems.
What companies has Jay Prabhakaran worked for?
Jay Prabhakaran has worked for Globus Systems, Resource Pro, Deluxe, Eagleview, and Wns Global Services.
Who are Jay Prabhakaran's colleagues at Globus Systems?
Jay Prabhakaran's colleagues at Globus Systems include Kamala Easwaran, Abhinandan Shrivastava, Kodanda Ramu, Shilpa Prabhukumar, and Ronak Sharma.
How can I contact Jay Prabhakaran?
You can use AeroLeads to view verified contact signals for Jay Prabhakaran at Globus Systems, including work email, phone, and LinkedIn data when available.
What schools did Jay Prabhakaran attend?
Jay Prabhakaran holds Master Of Business Administration - Mba, Marketing/Marketing Management, General, First Class from Bangalore University.
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