Jay Purcell Email & Phone Number

Liverpool, Gb

United Kingdom

United Kingdom

• Oversight and assignment of all incoming projects for the EMEA region.• Leverage individual skillsets and personalities to ensure a good fit with Clients.• Work cross functionally with Sales, Product and Customer Success to ensure a robust, streamlined implementation and onboarding phase. • Accurately forecast incoming project work for capacity/headcount modelling and planning.• Iterate and re-evaluate project methodologies to optimise process and Client expectation.

Key Partnerships/Success Manager for SMB to Enterprise level customer accounts across multiple industry sectors.Reputation.com delivers the category-leading Online Reputation Management platform for large, multi-location enterprises. We help companies monitor and improve online ratings and reputation, and optimize the customer experience.The Reputation.com platform provides a 360-degree view of online reputation and enables our clients to effectively manage online reviews, social media, business listings and customer surveys. The platform’s advanced analytics and reporting capabilities provide valuable operational insights that help clients be more efficient, deliver better service and drive traffic, visits and revenue.Based in California’s Silicon Valley with offices in Arizona, Europe and Asia, Reputation.com is funded by the same venture capital firms that backed Skype, Intuit and Symantec. We’ve assembled a team of top-tier engineers and data scientists, and an award-winning support organization to ensure client success.

Borehamwood, Hertfordshire, United Kingdom

• Managed and developed the commercial relationships with Aggregator partners focusing on Pet insurance product lines.• Developed business plans and budgets and negotiating contracts with the aim of achieving and continuously improving on budgeted costs, volumes and ROI targets.• Analysed KPIs and identified issues and opportunities impacting the channel to establish trends, opportunities, threats and competition.• Worked closely with both internal and external stakeholders across all levels of business to achieve planned goals and ensure sales are optimised.

Bristol, United Kingdom

Aggregator Manager with all major price comparison sites in the UK for the GoSkippy, Footprint Insurance and Debenhams for all general lines insurance products (Car, Home, Van, Bike). Management and critical analysis of Aggregator KPI data to establish trends, opportunities, threats, competition.Responsibility for new initiatives to improve key performance metrics and achieve company income goals.Ownership and management of all new initiatives with Aggregators from initial analysis stage, throughout the change process to completion including post implementation business impact analysis. Commercial negotiation, covering impact analysis with Finance and business assessment with individual P&L owners.Full accountability for workload, prioritisation of initiatives, minimal supervision from line manager. Very capable working knowledge in XML capability, OGI transition, mapping and build procedures.Contract negotiation with providers, ensuring key business clauses are achieved with all providersFull accountability of GoSkippy.com direct journey, including best practice customer journey, mobile optimisation.Management of company cross-sell initiatives.

Cheltenham, Uk

Management of both Endsleigh and Zurich accounts across all major aggregators for all general lines commoditised insurance products.Management and critical analysis of aggregator KPI data to establish trends, opportunities, threats, competition.Responsibility for new initiatives to improve key performance metrics and achieve company income goals.Ownership and management of all new initiatives with aggregators from initial analysis stage, throughout the change process to completion including post implementation business impact analysis. Full responsibility for monthly payment runs, from validating calculation of payment to authorisation of payment and delivery of sales reports.Commercial negotiation, covering impact analysis with Finance and business assessment with individual P&L owners.Full accountability for workload, prioritisation of initiatives, minimal supervision from line manager. Very capable working knowledge in XML capability, CDL transition, mapping and build procedures.Management and risk assessment against mappings and aggregator translations. Contract negotiation with providers, ensuring key business clauses are achieved with all providers.

My Endsleigh career began in the Motor offline sales department, where I consistently over-performed against sales and income targets. Within a year I was promoted to Team Senior, training new starters in the role. I then moved into one of Endsleigh's retail branches where I expanded my new business sales experience into sourcing new business development opportunities within the local community. As a 'one stop shop' I was also responsible for any customer service or renewal enquiries, both reactive and proactive.

Beng, Computer Engineering

Computer Engineering with Communications BEng

Education record

IT A-level Distinction level GNVQ Advanced Sciences