Jay Quarton Email & Phone Number

Scottsdale, Arizona, United States

Delivery Manager - Asset Search & Verification (ASV)Medicaid, SS Disability, and many other Government Aid Programs, verification system.• Oversees platform architecture requirements and recommends changes to ensure adequate performance requirements are satisfied. Work closely with the Developers, QA, Production Control Analysts and Technology Operations in day-to-day support functions and with others as necessary to ensure successful new client implementations. • Participates in platform projects to ensure reliability, scalability, functionality, capacity, and performance requirements are not adversely impacted. • Performs user acceptance testing (UAT). • Serves as the point of escalation, for system issues before being assigned to Development. • Provides day-to-day oversight of the systems and overall functionality and performance which includes a recommendation of changes to the application environment(s). • Responsible for taking immediate action to resolve critical issues and/or problems related to the platform(s) and performance. • Monitors and analyzes the day-to-day performance of assigned platforms to ensure required performance is maintained. • Works with Director Delivery Lead to maintain Disaster Recovery documents for all assigned applications • Supports system enhancements that increase reliability, scalability, capacity, and performance. • Responsible for recommending and implementing changes to existing hardware and operating system infrastructure including patches, users, file systems, and kernel parameters. • Diagnose and resolve hardware-related server problems and act as an escalation point to troubleshoot hardware and operating problems and performance tuning.

United States

Newfold Digital, Tempe, AZJune 2019 – November 2022 | Tier III Escalated SupportCode Red Call-outs to ERT Customers. Solving issues such as WSoD’s, DNS, PHP Deprecation, and MySQL databases on CMS-based sites. WordPress and WooCommerce, WP-CLI to troubleshoot specifics. Web Hosting Security Malware checks, Migrations, assist with Customer Migration issues, sFTP/FTP, DNS, SSL assist on VPS/DEDI’s, Disk Usage, check Processes to reviewing access logs. All Platforms: shared, VPS/Dedicated, Bash, cPanel/WHM certified. Google Admin, Workspace, and Microsoft O365 Partner Center trouble-shoot and support.

United States

BlueHost – iPage Tempe , AZJune 2019 – Current | Tier III Escalated SupportSolving issues such as WSoD’s, DNS, PHP Deprecation and MySQL databases on CMS based sites. Wordpress, and WooCommerce using WP-CLI to troubleshoot specifics. Web Hosting Security malware checks, Migrations, assist with Customer Migration issues, sFTP/FTP, Domain DNS, SSL assist on VPS/DEDI’s, Disk Usage, check Processes to reviewing access logs. All Platforms: shared, VPS/Dedicated, cPanel/WHM certified, Bash, Google Workspace, and Microsoft O365 admin.

WordPress troubleshooting 10 years - now using WP-CLIManaging multiple ticket queues for shared to VPS/DED serversProfessionally communicating with customers via email/ticket and phone as neededHandled escalated contacts from customers and de-escalatedManaged multiple Slack channels and Lync along with tickets while being available and responsivePartnered with other departments to solve issues - resellers to VPS/DED server customers Later transitioned into Advanced Hosting Support

Mesa, Az

Responsible for taking incoming phone consulting and support calls. Solving issues such as WSoD’s, DNS, server, and MySQL errors for CMS based sites Wordpress, WooCommerce, WP-CLI. Migrations, Web Hosting Security PHP/CSS, Javascript/JQuery (shared servers, VPS or Dedicated, cPanel/WHM and Plesk). sFTP/SSH, Domains, Email, SSL’s, to Email Marketing and more. Product offers are based on the customer’s business needs. This provides the customer with both a working relationship as well as the correct products, setup and advice to have a successful online presence going forward.