Experience:Early Warning®Delivery Manager - ASV - PaymentsEarly Warning® · Full-timeNov 2022 - Present · 5 mosScottsdale, Arizona, United States · RemoteNewFold Digital Tempe, AZJune 2019 – November 2022 | Tier III Escalated SupportManage ticket queues – Code Red Call outs to Customers. Solving issues such as WSoD’s, DNS, PHP Deprecation and MySQL databases on CMS based sites. Wordpress, and WooCommerce using WP-CLI to troubleshoot specifics. Web Hosting Security malware checks, Migrations, assist with Customer Migration issues, sFTP/FTP White Listing of IP's, Domain DNS, SSL assist on VPS/DEDI’s, Disk Usage, check Processes to reviewing access logs. All Platforms: shared, VPS/Dedicated, cPanel/WHM certified.GoDaddy Inc. NYSE: GDDY Scottsdale, AZ 12 years DED/VPS AHSAugust 2007 – March 2019 - Advanced Web Hosting Support Tier II Managing multiple ticket queues for shared to VPS/DED serversProfessionally communicating with customers via email/ticket and phone as neededHandled escalated contacts from customers and de-escalatedManaged multiple Slack channels and Lync along with tickets while being available and responsivePartnered with other departments to solve issues - resellers to VPS/DED server customers Later transitioned into Advanced Hosting SupportWork Profile:Business BackgroundFormer Director in both IT Product Development and Business Development, Management and Small Business Owner. Skill sets include customer relationship building, business analysis, marketing, training, management, P&L responsibility, developing strategic business alliances and bringing together joint ventures. Other skills include turnaround and start-up strategies, organizational leadership, analysis and planning for new opportunities by identifying market needs and developing marketing strategies.Management and Team BuildingExcellent critical thinking skills, objective, analytical, flexible and creative.Developed a team with a diverse group of employees using a variety of means including mentoring, coaching and developing plans for achievement based on each team member’s strengths. Found unusual ways to recognize employees for the importance of their contributions as a whole and demonstrated to each one appreciation for the value they delivered.Built productive teams across disciplines by fostering an inclusive environment. Clearly laid out team expectations and followed up frequently to provide specific advice.
