Pest Control Supervisor
Southwark Council
Southwark, England, United Kingdom
I am a hands on supervisor managing a team of technicians looking after their well-being, completing monthly 1-1’s, personal risk assessments, risk assessments,completing site audits & investigating customer complaints with the outcome. I also deal with sickness, return to works, sickness guidance interviews. I worked with different departments within in Southwark Council and various agencies when I was posted In Southwark. I did the contract deployment for the CFM dealing with the operational side. I work very closely with our external corporate client and various departments and agencies within Croydon Council.I attend regular meetings with our corporate partner, I deal with the KPI’s and customer/ resident feedback. I bring new business in the business unit and get the works implemented.I cover the scheduling for the technicians workloads and go out to site for technical support & dealing with daily operations issues. I manage the Saturday service and out of hours rota, ensuring it runs like clockwork.I deal with our departmental van fleet of vans working closely with Southwark Council Fleet Services also making sure that we keep to the schedule, dealing with maintenance issues and sending out PCN to our drivers. I order stock in from our dedicated suppliers and through our central stores. Implementing new procedures Team meetings & Tool box talksI put in IT requests and support the technicians with phone & IPad issues. I have worked with one of our main partners delivering pest control education awareness talks presentations in 2022I have managed our business unit on occasions being the only manager in, meaning that I am looking after 27 technicians, supporting the back office team.